Credit Card Collections Specialist I Bilingual English and Spanish Required

J.P. Morgan; Elgin (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic and innovative team where your skills in customer service will shine! As a Call Center Collection Specialist, you will engage with customers daily, helping them resolve their account issues while providing exceptional service. This role offers a fast-paced environment where you can showcase your bilingual abilities and decision-making skills. If you're passionate about helping others and thrive in a metrics-driven setting, this is the perfect opportunity for you to grow and make a difference in customers' lives.

Qualifications

• 1+ year of customer interaction experience required.
• Fluency in Spanish and English is mandatory.

Responsibilities

• Handle inbound and outbound calls for collections.
• Build rapport with customers to impact business positively.

Skills

Bilingual (Spanish and English)

Customer service

Negotiation skills

Communication skills

Decision-making skills

Education

High school diploma or GED

Tools

Windows-based applications

Job description

At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Collection Specialist’s work is creative, exciting, and different every day.

As a Specialist I in Collections, you will take a mix of inbound and outbound calls while collecting on overdrawn or past due accounts. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment.

Job responsibilities

• Works in a call center environment that requires 100% phone-based customer interaction
• Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
• Communicates with customers in a metrics-driven environment
• Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
• Takes ownership of each customer interaction while treating them with respect and responding with empathy
• Works both independently and in a team environment
• Abides by all applicable regulatory and departmental practices and procedures

Required qualifications, capabilities, and skills

• Reading and speaking in both Spanish and English fluently is required for this role
• Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face
• Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment
• High school diploma or GED required

Preferred qualifications, capabilities, and skills

• Ability to multitask using a computer and simultaneously provide customer support
• Comfortable in a fast-paced, consistently changing environment
• Previous experience working in a Collections, Sales, Retail or Customer Service industry
• Have a passion for helping people by solving problems, presenting, and explaining solutions
  

Work Schedule

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.

This position requires that you attend paid classroom trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.