Credit Card Collections Advisor I

JPMorgan Chase & Co.; Heathrow (FL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Comprehensive health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

A leading financial services firm located in Heathrow, FL is seeking a Collections Specialist I. In this role, you will manage a high volume of inbound/outbound calls to assist clients with various financial products. You'll utilize your customer service expertise to build strong relationships, navigate multiple computer systems efficiently, and solve customer issues. Applicants should have strong communication and decision-making skills, as well as a high school diploma or GED. This position offers competitive compensation and benefits.

Qualifications

• At least 1 year of experience in phone or face-to-face customer service.
• Ability to manage complex customer interactions using empathy and sound judgment.
• Proficient in navigating multiple computer systems efficiently.

Responsibilities

• Manage high volume of inbound/outbound Collections calls.
• Utilize customer service expertise to interpret needs and deliver insights.
• Follow all regulatory and departmental practices and procedures.

Skills

Communication

Negotiation

Information gathering

Decision-making

Customer interaction

Adaptability

Problem-solving

Computer literacy

Education

High school diploma or GED

Job description

A leading financial services firm located in Heathrow, FL is seeking a Collections Specialist I. In this role, you will manage a high volume of inbound/outbound calls to assist clients with various financial products. You'll utilize your customer service expertise to build strong relationships, navigate multiple computer systems efficiently, and solve customer issues. Applicants should have strong communication and decision-making skills, as well as a high school diploma or GED. This position offers competitive compensation and benefits.