Credit Card Activation & Sales Specialist

MarketSource; Atlanta (GA); Remote; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Life insurance

Disability insurance

Paid time off

Job summary

MarketSource is a sales acceleration company seeking a Sales Associate to connect with existing and potential customers, managing calls and pursuing sales. The role emphasizes strong sales skills, script adherence, and customer service while complying with policies and laws.

Responsibilities include processing calls, presenting offers, handling objections, collecting and verifying customer data, and maintaining quality metrics across programs.

Qualifications

• Minimum High School education/GED.
• Based on program may need to be bilingual in English, Spanish, French, etc.

Responsibilities

• Connect with existing and potential customers while working on projects requiring strong sales skills to convert the call to a sale with an emphasis of most calls on sales while ensuring adherence to corporate and department policies and procedures.
• Sales agents are responsible for processing various incoming and outgoing sales focused phone calls for assigned clients and programs in accordance with policies, procedures, quality standards, and federal laws and regulations.
• Call processing includes presenting offers, overcoming caller objections, transitioning between script elements, asking for sales, obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, resolving issues and providing customer service
• Depending on program requirements, either present offers by reading scripted sales presentations verbatim or paraphrasing and customizing the presentations based from product summary information, allowing an opportunity to make an informed decision regarding the purchase of a product/service offer
• Agents should maintain established quality and completed calls per hour goals while supporting program goals and objectives
• Maintain excellent product knowledge regarding product offers, pricing and upsells
• Exercise exceptional customer service skills optimize each contact with the customer
• Ensure that calls are processed in strict adherence to established policies, procedures, quality standards as well as applicable federal laws and regulations
• Assist in resolving routine program quality issues by identifying issue(s) and researching in a timely manner
• Maintain required documentation in an accurate and timely manner using established systems
• Maintain strict confidentiality of information provided by customer or data accessed within assigned systems
• Maintain an in-depth knowledge of assigned client's products and service, as well as policies and procedures regarding customer calls
• Establish and maintain a professional relationship with internal/external customers, team members and department contacts
• Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided

Skills

Customer service

Call center experience

Scripting

Education

High School diploma

Job description

MarketSource is a sales acceleration company seeking a Sales Associate to connect with existing and potential customers, managing calls and pursuing sales. The role emphasizes strong sales skills, script adherence, and customer service while complying with policies and laws.

Responsibilities include processing calls, presenting offers, handling objections, collecting and verifying customer data, and maintaining quality metrics across programs.