Job Overview
Authorize credit charges against customers’ accounts.
Responsibilities
- Mail charge statements to customers.
- Prepare credit cards or charge account plates.
- Receive charge slips or credit applications by mail, or receive information from salespeople or merchants by telephone.
- Evaluate customers’ computerized credit records and payment histories to decide whether to approve new credit, based on predetermined standards.
- Keep records of customers’ charges and payments.
- File sales slips in customers’ ledgers for billing purposes.
Key Skills
- Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking: Talking to others to convey information effectively.
- Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
- Writing: Communicating effectively in writing as appropriate for the needs of the audience.
- Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Related Titles
- Office Manager
- Charge Authorizer
- Accounting Manager
- Credit Balance Specialist
- Credit Administrator