Credit Representative

Hanes Companies, Inc; Conover (NC); On-site; USD 42,000 - 68,000; Full time

Job summary

Hanes Companies, Inc is seeking a detail-oriented credit/collections professional to manage credit terms, monitor credit limits, and conduct AR analysis. The role requires adherence to quality and environmental procedures, along with strong communication and teamwork skills.

You will perform collections on past-due accounts, support continuous improvement efforts, and ensure accurate reporting of monthly AR and related outcomes.

Qualifications

• Operate office equipment.
• Cooperative attitude to work with others.
• Good communication skills (verbal and written).
• Follow verbal and written instructions.

Responsibilities

• Identify and stop non-conformances and take action to prevent non-conformances related to products, processes, services or the QEMS.
• Bring forth suggestions and participate in continuous improvement and verify solutions.
• Conform to quality/safety/environmental requirements and procedures.
• Collect and analyze trade and financial information to establish credit terms and evaluate lines of credit; monitor credit limits up to $50,000.
• Make initial collection calls to accounts past due 15+ days; set follow-up dates if payments not received.
• Monitor credit hold statuses and communicate with appropriate personnel.
• Collaborate with customers, sales, and managers on resolution of DARs and UACs for credit or collection.
• Collect or reverse late charges as discussed with credit manager/sales managers.
• Examine and reconcile monthly A/R reports for exceptions.

Skills

Office equipment operation

Cooperative attitude

Effective communication (verbal and |

Education

2-year degree or equivalent experience

Job description

Qualifications

• Able to operate office equipment.
• Must have cooperative attitude necessary to work effectively with others.
• Good communication skills (verbal and written).
• Must be able to follow verbal and written instructions.
• Must have 2-year degree or equivalent experience.
• Commitment to Management System and Continuous Improvement process.

Primary Duties:

The primary duties of the employee are (but are not limited to) the following:

• All employees have the responsibility to identify and stop further processing of non-conformances and take action to prevent non-conformances related to products produced, processes, services provided or the Quality/Environmental Management System.
• All employees have the responsibility to bring forth suggestions and participate in continuous improvement process and verify the implementation of solutions.
• Conform to all quality/safety/environmental requirements and procedures.
• Collect and analyze trade and financial information on potential and existing customers to establish credit terms and evaluate lines of credit, keeping information current within 1 year. Monitor credit limits for accounts on a regular basis, credit limit approval up to $50,000.00.
• Make initial collection calls to accounts past due 15 or more days from invoice due date, check the status of past due invoices, and establish a follow-up date if payments not received.
• Check Automatic Credit Release Screen frequently (at least every 15 minutes) for new orders held for credit, make decisions and collection calls as necessary. Update the status of orders held for credit on screen or with appropriate Customer Service or Outside Location Personnel, as requested, in order that they are aware of orders on credit hold. Make customers accounts payable contact aware when orders are being held for credit.
• Work with customer, salesmen and managers on resolution of DARs (deductions) and UACs (unassigned payments) on customer accounts, providing any information as necessary for credit or collection to remove from accounts.
• Collect or reverse late charges on accounts, according to discussions with credit manager and sales managers on assigned accounts.
• Examination and reconciliation of monthly reports: Aged Trial Balance and A/R over 30 days and $15,000 to provide information on exception accounts as requested.