Credit and Collections Specialist I (68587)

Tireco Distributors; Gardena (CA); On-site; USD 31,684 - 33,062; Full time

Benefits offered by this job

Sick Time - 5 days

Vacation Time - up to 2 weeks

Paid and Floating Holidays

Premium FREE Medical and Dental coverage

Vision Insurance

401(k) with company matching

Life Insurance

Discounts on Tires and Wheels

Opportunity for advancement

Job summary

Tireco Distributors in Gardena, CA, is seeking a Credit and Collections Specialist I to manage accounts receivable and enhance customer relationships. This role emphasizes communication, problem-solving, and time management while maintaining a balance between timely collections and customer satisfaction.

With responsibilities including payment review, account reconciliation, and supporting the sales team, ideal candidates will have experience in credit functions or customer service, particularly in the Tire/Auto Parts industry.

Perks include sick and vacation days, medical coverage, and opportunities for advancement.

Qualifications

• 1–2 years of experience in Accounts Receivable or customer service.
• Strong analytical and communication skills required.
• Experience with high-volume calls in a fast-paced environment.

Responsibilities

• Review weekly aging accounts for payment reconciliation.
• Document communications in NetSuite accurately.
• Maintain professional communication with customers and sales teams.

Skills

Customer service

Time management

Problem solving

Analytical skills

Bilingual (English/Spanish)

Negotation skills

Tools

Excel

ERP Systems (NetSuite)

MS Office

FreshChat

Job description

Job Title: Credit and Collections Specialist I

Job Location: Tire Distributor Xperts HQ - Gardena, CA 90248

Salary Range: $23.00 - $24.00 Hourly

Team Member Perks

• Sick Time - 5 days
• Vacation Time - Earn up to 2 weeks on your first year of employment
• Paid and Floating Holidays
• Premium FREE Medical and Dental coverage options
• Vision Insurance
• 401(k) with company matching
• Life Insurance
• Discounts on Tires and Wheels
• Opportunity for advancement

We Want to Hear from You If You

• Take pride in providing excellent customer service
• Have proven time‑management mastery
• Can work independently and as part of a team
• Enjoy solving problems efficiently

Essential Responsibilities

• Review weekly aging and identify the following:
  • COD accounts in need of payment and/or reconciliation
  • Terms accounts requiring payment and/or reconciliation
  • Accounts rolling into 30+ past due
  • Slow‑paying accounts and changes in payment trends/red flags
  • Payment plans or special arrangements to ensure timely payment and flag defaults
• Complete account reconciliation in a timely manner
• Review and discuss concerning accounts with SpecialistII and/or Manager
• Assist with monitoring Soft Hold Orders and ensure timely resolution
  • Analyze and make sound judgment in the company's best interest while maintaining customer relationships
  • Communicate delays or order holds with Warehouse and Sales Reps
  • Identify cause of hold and suggest action plans to prevent recurrences
• Clearly document all internal and external communication in NetSuite, including weekly summaries and detailed aging reports
• Maintain clear, professional verbal and written communication with customers and sales reps regarding account status and overdue balances
• Conduct collection calls with a focus on maintaining and improving customer relationships
• Provide excellent customer service to internal teams and external customers
• Respond promptly to calls, emails, MSTeams, and FreshChat messages
• Process requests for invoice copies, statements, refunds, and signed proof of delivery in a timely manner
• Support additional tasks and special projects as assigned

Required Qualifications and Skills

• 1–2 years of experience in Accounts Receivable, credit function, or customer service, or a related role
• Preferred industry background: Tire/wheels, Auto Parts, Manufacturing, or Distribution
• Bilingual preferred (English/Spanish)
• Proficient in Excel (including VLOOKUP), MS Office, Outlook, Word, MSTeams, FreshChat
• Strong analytical, written and verbal communication, and negotiation skills
• Ability to work in a fast‑paced environment and effectively multitask
• Experience handling high‑volume calls
• Experience with ERP Systems (NetSuite a plus)