Credit and Collections Supervisor (66293)

Tireco, Inc; Jacksonville (FL); On-site; USD 79,900,800 - 85,411,200; Full time

Benefits offered by this job

Sick Time - 5 days

Vacation Time - Earn up to 2 weeks

Paid Holidays

Premium FREE Medical and Dental coverage

Vision Insurance

401(k) with company matching

Life Insurance

Discounts on Tires and Wheels

Opportunity for advancement

Job summary

Tireco, Inc is seeking a Credit and Collections Supervisor in Jacksonville, FL. The position requires supervising credit and collection activities, ensuring alignment with departmental priorities while providing exceptional service. Candidates should have over 5 years of related experience and strong analytical skills.

The role offers a full-time contract with a competitive salary ranging from $58,000 to $62,000 hourly and includes various employee perks such as medical coverage and vacation time.

Qualifications

• 5+ years’ experience in Accounts Receivable, credit and collections, or related role.
• Strong understanding of credit risk assessment and financial statement analysis.
• Experience in corporate collections with a large customer base.

Responsibilities

• Supervises and coordinates daily credit and collection activities.
• Exercises independent judgement in reviewing and resolving Soft Hold Orders.
• Analyzes and prepares monthly reports on credit exposure and delinquency trends.

Skills

Accounts Receivable experience

Credit risk assessment

Bilingual (English/Spanish)

Proficiency in Excel

Analytical skills

Communication skills

Tools

Excel

NetSuite

Job description

Job Details

Job Location: Jacksonville - Jacksonville, FL 32218

Position Type: Full Time

Salary Range: $58,000.00 - $62,000.00 Hourly

Job Category: Automotive

JOB TITLE: Credit and Collections Supervisor - Jacksonville, FL

Team Member Perks

• Sick Time - 5 days
• Vacation Time - Earn up to 2-weeks on your first year of employment
• Paid and Floating Holidays
• Premium FREE Medical and Dental coverage options
• Vision Insurance
• 401(k) with company matching
• Life Insurance
• Discounts on Tires and Wheels
• Opportunity for advancement

We Want To Hear From You If You

• Pride yourself in providing excellent customer service
• Have proven time management mastery
• Have the ability to work independently and in a team
• Pride yourself on solving problems efficiently

Essential Responsibilities

• Supervises and coordinates daily credit and collection activities of assigned team members, ensuring alignment with departmental priorities and timelines
• Exercises independent judgement in reviewing and resolving Soft Hold Orders to ensure timely review, escalation, and prompt resolution
• Ensures timely and accurate communication of credit holds and releases to Sales and Operations
• Reviews weekly aging reports and directs appropriate collection strategies based on account status, risk level, and customer history
• Evaluates payment plans and special arrangements to ensure compliance with credit policies, escalating exceptions as appropriate
• Proactively identifies high‑risk or deteriorating accounts and provides recommendations to management regarding credit risk mitigation
• Partners with Sales and Operations to balance credit risk while supporting revenue growth
• Ensures all internal and external credit‑related communications are clearly documented in NetSuite
• Monitors statement processing and collection workflow efficiency, identifying opportunities for improvements that increase efficiency and effectiveness
• Prepares and reviews files for third‑party collection agency assignment and monitors progress toward resolution
• Provides coaching, training, and performance feedback to team members
• Plans and adjusts team schedules and workload distribution based on business needs and priorities
• Participates in performance review processes and provides recommendations regarding hiring, promotion, disciplinary action, and termination, with final authority retained by management
• Analyzes and prepares monthly reports on credit exposure, delinquency trends, and DSO performance, highlighting key insights and recommendations
• Participates in process improvement initiatives and internal audits recommending enhancements where appropriate
• Serves as a supervisory‑level point of escalation for internal team members and external customers, ensuring timely issue resolution and high‑quality service

Required Qualifications and Skills

• 5+ years’ experience in Accounts Receivable, credit and collections, or related role
• 2+ years supervisory or team lead experience preferred
• Bilingual (English/Spanish) preferred
• Strong understanding of credit risk assessment and financial statement analysis
• Experience in corporate collections with large customer base
• Proficiency in Excel (VLOOKUP, Pivot Tables), Word, MS Office, Outlook, Gmail, Teams, Twist
• Experience with ERP systems (NetSuite preferred)
• Preferred industry experience in tire/wheels, auto parts, manufacturing, distribution
• Strong analytical, communication, and negotiation skills