Credit and Collections Specialist

CFS; Muskegon (MI); On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Match

Paid Time Off

Paid Holidays

Life Insurance

Disability Coverage

Career Growth

Job summary

CFS is seeking a detail-oriented Credit & Collections Specialist to join our accounting and finance team in Muskegon, MI. The role focuses on managing customer credit, reducing outstanding receivables, and improving cash flow while maintaining strong customer relationships.

Ideal candidates have experience in credit, collections, and accounts receivable, with excellent communication and analytical skills to effectively assess risk and ensure timely payments.

Qualifications

• Bachelor's degree or equivalent in accounting/finance is preferred.
• 3+ years in credit, collections, AR, or related accounting function.
• Manufacturing industry experience strongly preferred.
• Strong credit evaluation and collections knowledge.
• Proficiency with ERP systems and Microsoft Excel.

Responsibilities

• Credit & collections duties: evaluate new credit requests, set limits, monitor delinquent balances, contact customers, negotiate payment terms, resolve billing issues, maintain records, escalate high-risk accounts, prepare aging reports.

Skills

Credit evaluation

Collections practices

Accounts receivable

Excel proficiency

Customer service

Communication skills

Education

Associate's or Bachelor's degree in Accounting, Finance, Business

Tools

ERP systems

Job description

Location: Muskegon, MI

Compensation: $55,000 - $62,000 annually

Benefits: Medical, Dental, Vision, 401(k) with Company Match, Paid Time Off, Paid Holidays, Life Insurance, Disability Coverage, and Career Growth Opportunities

About The Opportunity

Our client, a stable and growing manufacturing organization, is seeking a detail-oriented Credit & Collections Specialist to join their accounting and finance team. This position will play a critical role in managing customer credit, reducing outstanding receivables, improving cash flow, and maintaining strong customer relationships.

The ideal candidate will have experience in both credit and collections as well as accounts receivable, with the ability to effectively communicate with customers, analyze credit risk, and ensure timely payment of outstanding balances.

Key Responsibilities

Credit & Collections

• Evaluate and process new customer credit applications.
• Review customer creditworthiness and establish appropriate credit limits.
• Monitor customer accounts to identify delinquent balances and collection priorities.
• Proactively contact customers regarding past due invoices through phone calls, email, and written correspondence.
• Negotiate payment arrangements and follow up to ensure commitments are met.
• Research and resolve billing discrepancies that may delay payment.
• Maintain detailed records of collection activities and customer communications.
• Escalate high-risk accounts and recommend appropriate action when necessary.
• Prepare aging reports and provide updates to management regarding collection performance.
• Partner with sales and customer service teams to resolve account issues while maintaining positive customer relationships.

Accounts Receivable

• Process and apply customer payments accurately and timely.
• Reconcile customer accounts and resolve unapplied cash and account discrepancies.
• Generate and distribute invoices and account statements.
• Monitor accounts receivable aging and identify trends impacting cash flow.
• Assist with month-end closing activities related to receivables.
• Maintain accurate customer account records within the ERP system.
• Support audits and reporting requests as needed.
• Assist with process improvement initiatives to increase efficiency and strengthen internal controls.

Qualifications

• Associate's or Bachelor's degree in Accounting, Finance, Business, or related field preferred.
• 3+ years of experience in credit, collections, accounts receivable, or a related accounting function.
• Manufacturing industry experience strongly preferred.
• Strong understanding of credit evaluation, collections practices, and accounts receivable processes.
• Experience working within ERP systems and Microsoft Excel.
• Excellent communication and customer service skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to work independently and exercise sound judgment when handling customer accounts.
• Detail-oriented with strong analytical and problem-solving abilities.

Why Join?

• Opportunity to contribute directly to working capital and cash flow initiatives.
• Stable manufacturing environment with a collaborative team culture.
• Competitive compensation and comprehensive benefits package.
• Professional growth opportunities within a growing organization.
• Visible role with interaction across accounting, finance, sales, and operations.

Salary Range:

$55,000 - $62,000 annually, based on experience and qualifications, plus a comprehensive benefits package.

Credit and Collections Specialist

Credit and Collections Specialist

Credit and Collections Specialist

Credit and Collections Specialist

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