Credit and Collections Representative

Johnson Service Group, Inc.; Englewood (CO); Hybrid; USD 71,635,000 - 77,366,000; Full time

Job summary

Johnson Service Group, Inc. seeks a Credit and Collections Representative in Englewood, CO for a full-time hybrid role (4 days in office, 1 day remote). The candidate will manage accounts receivable, negotiate payment plans, and document interactions in AS/400 systems.

Strong Excel skills and B2B collections experience are required. Responsibilities include overseeing uncollectible accounts, supporting cash application, and coordinating with OpCo on legal recovery actions.

Qualifications

• High School Diploma or GED or equivalent.
• Proficient with Excel pivot tables, VLOOKUPs, filters and basic formulas.
• B2B collections experience required.
• Comfortable talking on the phone with clients and customers daily.

Responsibilities

• Oversight for third-party or legal efforts on uncollectible accounts.
• Negotiate short/long-term payment plans and prepare promissory notes, guaranties, and UCC1 agreements.
• Support quality management and customer service.
• Monitor large/complex accounts and collect timely.
• Document calls in Corp 400/AS 400 systems.
• Review accounts on hold and determine actions.
• Assist Cash Application Specialists with customer contacts and payments.

Skills

Excel Pivot Tables

Excel VLOOKUP

Basic Formulas

B2B Collections

Phone Communication

Education

High School Diploma or GED

Associate's Degree

Bachelor's Degree in Business/Accounting

Tools

Corp 400/AS 400

Job description

Credit And Collections Representative Position Overview

We are seeking an experienced Credit And Collections Rep to support all current and past due Accounts Receivables for assigned customers in our Englewood, CO office. This is a full-time position with hybrid schedule (4 days in office, 1 day work from home).

Key Responsibilities

• Assigned oversight responsibility for specific OpCo's 3rd party or legal efforts for all uncollectable accounts.
• Assist OpCo in negotiating all short and long term payment plans, including preparation of promissory note documentation, personal guaranty and UCC1 security agreements.
• Supports the company's quality management programs in providing effective customer service to internal and external customers.
• Monitors large and/or complex customer accounts and collects on a timely basis.
• Inputs comments into Corp 400/AS 400 throughout phone calls with customers in order to document items appropriately.
• Reviews accounts on hold to determine appropriate actions.
• Provides assistance to Cash Application Specialists regarding customers' contacts and payments.

Required Qualifications

• High School Diploma/GED or Equivalent
• Intermediate Excel skills, including pivot tables, v lookups, filters, and basic formulas
• B2B Collections experience
• Comfortability with talking on the phone with clients and customers for a large portion of the day

Preferred Qualifications

• Associate's degree, Bachelor's degree in Business, Accounting, or related area
• Commercial credit/collections experience
• Corp 400/AS 400 experience

Compensation

• Pay Rate: $25 - $27/hour
• Annual Incentive Potential: Up to 5%

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

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