Associate Credit & Collections Analyst

Dairy Farmers of America, Inc.; Kansas City (KS); On-site; USD 48,000 - 64,000; Full time

Job summary

Dairy Farmers of America, Inc. is seeking a Credit & Collections professional to assess customer creditworthiness, collect past due balances, and support order-to-cash processes. You will interact with customers, sales, and internal teams to resolve disputes and ensure timely payments.

The role requires up to 2 years of related experience, familiarity with SAP and Microsoft Office, and the ability to read and write English. Equal opportunity employer.

Qualifications

• Undergraduate degree in Business, Accounting, Finance, or related field, or NACM CSA certification.
• 0–2 years' experience in credit and collections.
• Experience with SAP and Microsoft Office preferred.

Responsibilities

• Conduct collection calls for accounts receivable.
• Control credit exposure by account monitoring and order release.
• Communicate and negotiate with customer to resolve discrepancies and/or issues with their account.
• Coordinate and manage the collection and dissemination of verbal and written credit data between the customer, sales, and management.
• Investigate new and existing accounts by obtaining and processing bank and trade references.
• Analyze credit information to recommend credit lines up to $25,000.
• Initiate new account setup and verify legal entity name, A/P information, terms, etc.

Skills

Credit analysis

Negotiation

Collection laws

MS Office

Interpersonal skills

Communication

Education

Undergraduate degree

NACM CSA certification

Tools

SAP

Microsoft Office

Job description

Under general direction, perform credit and/or collections responsibilities while adhering to established company policies and procedures. Analyze customer credit worthiness, compile credit data, interpret information, and determine extension of credit. Utilize sound credit policies and practices that minimize risk while contributing to the profit of the company. Contact key customers to collect past due receivable balances. This will include negotiation of payment arrangements, resolution of customer disputes, and working with internal teams to accomplish KPl's. Work with internal teams as necessary to resolve customer concerns causing delays in payments. Work with the credit and collections management team on proper escalation of customers with payment issues.

JOB DUTIES AND RESPONSIBILITIES

• Conduct collection calls for accounts receivable
• Control credit exposure by account monitoring and order release
• Communicate and negotiate with customer to resolve discrepancies and/or issues with their account
• Coordinate and manage the collection and dissemination of verbal and written credit data between the customer, sales, and management
• Investigate new and existing accounts by obtaining and processing bank and trade references
• Analyze credit information to recommend credit lines up to $25,000
• Initiate new account setup and verify legal entity name, A/P information, terms, etc.
• Provide customer service and develop relationships with internal/external customers
• Facilitate order to cash cycle by interacting with order entry, sales, logistics, plant personnel, legal and cash application
• Attend credit conferences to expand credit knowledge and exchange information
• Maintain credit files and collection notes
• Keep credit manager apprised of all matters that need attention
• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills Other duties may be assigned as required

EDUCATION AND EXPERIENCE

• Undergraduate degree in Business, Accounting, Finance, or related field - or- NACM Certification of Credit Business Associate (CSA) or higher (or equivalent combination of education and experience)
• 0-2 years ' experience within credit and collections field
• Experience with software applications (SAP, Microsoft, ) preferred
• Certification and/or License - NACM Certification of Credit Business Associate (CSA) preferred

KNOWLEDGE, SKILLS, AND ABILITIES

• Credit analysis skills
• Basic negotiation skills
• Knowledge of collection laws
• Knowledge of and skill with Microsoft Office Suite and company computer systems
• Able to make choices quickly and confidently
• Able to identify problems and coordinate with manager to formulate a plan for resolution
• Able to work with accuracy and detail oriented
• Able to handle multiple tasks simultaneously
• Able to organize time, energy, and resources effectively to achieve goals (i.e., organizational skills)
• Able to communicate clearly and effectively, both verbally and in writing
• Able to interact positively and work effectively with others (interpersonal skills)
• Must be able to read, write and speak English

An Equal Opportunity Employer including Disabled/Veterans