Credit and Collections Professional

EPITEC; Lake Oswego (OR); Híbrido; USD 31 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work schedule

Training: onsite first 2 weeks

Resumo da oferta

EPITEC is seeking a Credit and Collections Professional in Lake Oswego, OR for a 6-month assignment with extension possibilities. The role features a hybrid work setup with remote Mondays and Fridays and onsite Tue–Thu.

First two weeks are onsite for training, with compensation at $27.50 per hour. Responsibilities include end-to-end AR management, dispute resolution, collection activities, and risk management to improve cash flow and days sales outstanding.

Qualificações

• 1-3 years of related experience in credit & collections, customer service showing increasing responsibilities.
• Portfolio management experience in a publicly traded company with significant end user sales activities.
• Strong analytical, math, and account reconciliation skills.

Responsabilidades

• End to end management of assigned accounts receivable portfolio from account setup to cash collections.
• Dispute management with customers to create win/win outcomes.
• Call customers, send statements, reminder notices and invoices, and process payments.
• Process credit applications and approve/recommend credit limits.
• Review sales orders on credit hold for approval.
• A/R account reconciliation and dispute management.
• Process credit card transactions and monitor monthly auto-pay activity.
• Log all customer contacts and collection activities into collection software.
• Act as liaison between BU’s, Order-to-Cash team, and the customer to ensure smooth flow.

Conhecimentos

Credit & Collections experience

Customer service

Analytical skills

Microsoft Office / Google Sheets

Formação académica

Bachelor’s degree

Ferramentas

Oracle

NetSuite

Salesforce

GetPaid

Microsoft Office

Google Docs/Sheets/Slides

Descrição da oferta de emprego

Title: Credit and Collections Professional
Location: Lake Oswego, OR
Duration: 6-month assignment plus extensions
Compensation: $27.50/hour

• Work Arrangement: Hybrid – Remote on Mondays and Fridays, and onsite Tuesday through Thursday.


• Training: The first two weeks will be fully onsite (5 days a week)


• Experience: Candidates must have experience handling both inbound and outbound calls.

The Credit and Collections Analyst will manage credit and collection activities for assigned customer accounts receivable portfolio(s). This position with interact with external and internal customers to maximize sales, have a positive impact of cash flow, minimize bad debts and help reduce days sales outstanding for the company.

Responsibilities

• End to end management of assigned accounts receivable portfolio from account set up to cash collections. This position will also work through dispute management with customers where necessary to create a positive outcome for both the customer and the company.


• Majority of time will be spent on collection activities: calling customers, sending statements, sending reminder notices and invoices, and taking customer payments.


• Process credit applications and approve/recommend credit limits.


• Review sales orders on credit hold for approval from hold.


• A/R account reconciliation.


• Dispute management.


• Process credit card transactions and monitor monthly auto-pay activity.


• Contact with customers via telephone as well as a balanced use of e-mail.


• Log all customer contacts and collection activities into collection software system.


• Be an advocate for the customer by liaising between applicable business units (BU’s), the Order-to-Cash team, and the customer.


• Ensure a smooth process flow while maintaining a high level of customer service.


• Manage risk by creatively driving win/win situations between the company and customers.


• Consistently improve productivity and efficiency through process improvement initiatives, time management and change management.


• All other duties as assigned.

Skills

• 1-3 years of related experience in credit & collections, customer service showing increasing responsibilities


• Portfolio management experience in a publicly traded company with significant end user sales activities


• Strong analytical, math, and account reconciliation skills


• Experience with Oracle, NetSuite, Salesforce, and GetPaid preferredExpert level ability in Microsoft office and Google Sheets, Docs, Slides


• Education: 4-year degree preferred


• #INDPRO