Credit and Collections Manager

OmniMax; Atlanta (GA); On-site; USD 120,000 - 160,000; Full time

Job summary

Gibraltar Building Products seeks an experienced Credit, Collections & AR Leader to unify and scale a multi-site operation across North America. You will drive credit risk management, collections strategy, and cash application while partnering with Sales, Operations, IT, and executive leadership.

Lead a team of 7–10 professionals, develop KPIs, and implement standardized processes across legacy units during integration.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or related field.
• 7+ years of progressive experience in Accounts Receivable, Credit, and Collections.
• 3+ years of leadership experience managing teams.
• Strong knowledge of credit risk analysis, collections strategy, and cash flow management.
• Experience leading process improvements and driving operational efficiencies.
• Advanced Excel and reporting capabilities.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead and Develop a Multi-Site Credit & Collections Organization across multiple locations.
• Coach, mentor, and develop a team of approximately 7-10 professionals.
• Drive KPI development, performance management, and continuous process improvement.
• Foster collaboration across geographically dispersed teams and operating environments.
• Build consistency across legacy organizations during integration and growth.
• Own day-to-day AR and collections operations across SAP and Oracle environments.
• Monitor aging, deductions, disputes, short pays, chargebacks, and cash application activities.
• Ensure customer issues are resolved timely while maintaining strong customer relationships.
• Partner with Sales and Customer Care to resolve deductions and disputes.
• Improve collection effectiveness while balancing customer experience and business objectives.
• Maintain governance of customer master data and accounts.

Skills

Leadership

Credit risk analysis

Communication

Excel

Stakeholder management

Education

Bachelor's degree in Accounting/Finance

Tools

SAP

Oracle ERP

Job description

Lead Credit, Collections & AR Operations Across a Growing North American Manufacturing Organization.

Gibraltar Building Products is seeking a seasoned Credit & Collections Manager to lead credit, collections, accounts receivable, cash application, and customer deduction activities across our Building Products business unit.

This is more than a traditional collections management role. We are looking for a proven leader who can unify teams, standardize processes, improve working capital performance, and help drive the integration of legacy business operations across a complex manufacturing environment.

You'll have the opportunity to lead teams supporting a network of 20+ manufacturing and distribution locations across North America while partnering directly with Finance, Customer Care, Sales, Operations, IT, and executive leadership.

If you're an experienced credit and collections leader who enjoys building processes, developing teams, improving controls, and tackling complex customer environments, we'd love to speak with you.

What You'll Be Responsible For

Lead and Develop a Multi-Site Credit & Collections Organization:

• Provide leadership for Accounts Receivable, Collections, Cash Application, and Customer Deduction teams across multiple business units.
• Coach, mentor, and develop a team of approximately 7-10 professionals.
• Drive accountability through KPI development, performance management, and continuous process improvement.
• Foster collaboration across geographically dispersed teams and operating environments.
• Build consistency across legacy organizations as Gibraltar continues to integrate and grow.

Drive Accounts Receivable & Collections Performance:

• Own day-to-day AR and collections operations across SAP and Oracle environments.
• Monitor aging, deductions, disputes, short pays, chargebacks, and cash application activities.
• Ensure customer issues are resolved in a timely manner while maintaining strong customer relationships.
• Partner closely with Sales and Customer Care teams to resolve deduction and payment disputes.
• Improve collection effectiveness while balancing customer experience and business objectives.
• Maintain strong oversight of customer master data and account governance processes.

Manage Credit Risk & Customer Financial Exposure:

• Review customer financial statements, trade references, credit reports, and payment trends.
• Approve credit requests and make recommendations regarding customer risk exposure.
• Manage credit holds, order releases, and customer account reviews.
• Develop strategies to mitigate bad debt risk and protect company assets.
• Monitor portfolio performance and identify emerging customer risk concerns.

As Gibraltar continues integrating legacy business units and systems, this role will play a key part in:

• Aligning processes, policies, and procedures across multiple organizations.
• Supporting ERP transitions and future system integration efforts.
• Collaborating with IT on SAP and Oracle enhancements.
• Establishing best practices and standard operating procedures across teams.
• Helping create scalable processes that support future growth.

Improve Working Capital & Cash Flow Performance:

• Analyze aging trends and collection effectiveness.
• Drive improvements in Days Sales Outstanding (DSO) and working capital metrics.
• Ensure deduction, dispute, and short-pay balances are actively managed and resolved.
• Deliver meaningful reporting and insights to business leadership.
• Strengthen internal controls, documentation, and audit readiness.

What We're Looking For

Required Qualifications:

• Bachelor's Degree in Accounting, Finance, Business Administration, or related field.
• 7+ years of progressive experience in Accounts Receivable, Credit, and Collections.
• 3+ years of leadership experience managing teams.
• Strong knowledge of credit risk analysis, collections strategy, and cash flow management.
• Experience leading process improvements and driving operational efficiencies.
• Advanced Excel and reporting capabilities.
• Strong communication and stakeholder management skills.
• Experience partnering with cross-functional teams including Finance, Sales, Operations, Customer Care, and IT.

Preferred Qualifications:

• Manufacturing, industrial, building products, or distribution industry experience.
• Experience supporting large retail customers such as Home Depot, Lowe's, or similar national accounts.
• Experience managing deduction-heavy customer environments.
• SAP and/or Oracle ERP experience.
• Multi-site leadership experience.
• Experience supporting mergers, acquisitions, integrations, or process harmonization initiatives.

About Us

Gibraltar Building Products is a leading North American building products manufacturer, with several manufacturing facilities across the United States and Canada. As the top supplier in the residential roof ventilation, drainage and roofing accessories markets, Gibraltar Building Products has extensive scale, top brands such as AirVent, Amerimax, Appleton Supply, Architectural Mailboxes, Award Metals, Berger, DOT Metals, Flamco, Florence, NorWesCo, Nu-Ray Metals, Millenium Metals, Quality Aluminum Products, SBC Supply, Southwestern Metals and Verde. Our portfolio of Brands can be found in the nation's largest home center retailers and building product distributors. Gibraltar Building Products is a segment of Gibraltar Industries, Inc (Nasdaq: Rock) a leading manufacturer and provider of products and services for the Residential, Agtech, and Infrastructure markets. To learn more about what makes us #GibraltarProud, visit our website: www.gibraltar1.com

Gibraltar is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, religion, national origin, arrest record, ancestry, age, physical or mental disability, sexual orientation, transgender status, genetic information, marital status, citizenship status, veteran status, pregnancy, or any other status protected by federal, state, or local law. Upon request and consistent with applicable laws, Gibraltar will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.

Disclaimer

The information in this description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.