Reginal Service Manager (Sales)- Retail and Merchandising

OmniMax; Chicago (IL); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Company Car

Job summary

Gibraltar Building Products is seeking a Regional Service Manager to serve as the primary field liaison between Gibraltar, retail partners, and consumers within an assigned territory.

This role drives merchandising excellence, supports sales growth, maintains strong retailer relationships, conducts store audits, delivers product training, and ensures consistent execution of company initiatives and merchandising standards.

Qualifications

• Bachelor’s degree in business or related field preferred.
• 1 to 3 years related sales experience; prefer experience with Home Depot.
• Exceptional written and verbal communication skills.
• Strong time management and organization skills.
• Proven ability to analyze markets and competitive trends.
• Must have the ability to travel up to 70%.

Responsibilities

• Execute regional business plans aligned with company growth objectives.
• Identify market opportunities, competitive threats, and operational improvements.
• Perform market research and analysis and gather customer and consumer feedback to improve product.
• Maintain accurate records of store visits and merchandising audits.
• Conduct regular store visits to evaluate merchandising standards.
• Audit product placement, signage, pricing, and planogram compliance.
• Identify and report out-of-stock conditions and space erosion.
• Build productive relationships with store managers, department managers, merchandising supervisors, and district leadership.
• Train and coach retail teams on Gibraltar merchandising standards, product knowledge, and best practices.
• Review product category merchandising in the store, reporting on the maintenance of the standards and expectations by giving feedback to the local team and online.
• Work with THD OSRs to educate them on Gibraltar’s portfolio.
• Assist retail teams in understanding product features and customer benefits.
• Monitor sales trends and recommend corrective actions when needed.

Skills

Sales experience

Communication skills

Time management

Analytical skills

Travel readiness

Education

Bachelor’s degree in business or related field

Job description

The Regional Service Manager serves as the primary field liaison between Gibraltar, retail partners, and consumers within an assigned territory. This role is responsible for driving merchandising excellence, supporting sales growth, maintaining strong retailer relationships, conducting store audits, delivering product training, and ensuring consistent execution of company initiatives and merchandising standards.

Duties and Responsibilities

A typical day may include:

Territory Management

• Execute regional business plans aligned with company growth objectives
• Identify market opportunities, competitive threats, and operational improvements
• Perform market research and analysis and gather customer and consumer feedback to improve product
• Maintain accurate records of store visits and merchandising audits
• Conduct regular store visits to evaluate merchandising standards
• Audit product placement, signage, pricing, and planogram compliance
• Identify and report out-of-stock conditions and space erosion

Retail Partner Relationships

• Build productive relationships with store managers, department managers, merchandising supervisors, and district leadership
• Train and coach retail teams on Gibraltar merchandising standards, product knowledge, and best practices
• Review product category merchandising in the store, reporting on the maintenance of the standards and expectations by giving feedback to the local team and online

Sales and Business Development Support

• Work with THD OSRs to educate them on Gibraltar’s portfolio.
• Assist retail teams in understanding product features and customer benefits.
• Monitor sales trends and recommend corrective actions when needed

Requirements

We are searching for a candidate with:

• Bachelor’s degree in business or related field preferred.
• 1 to 3 years related sales experience; prefer experience with Home Depot.
• Exceptional written and verbal communication skills required.
• Strong time management and organization skills required.
• Proven ability to analyze markets and competitive trends.
• Ability to operate with high sense of urgency and personal initiative and respond to multiple deadlines while maintaining good coordination and communication with colleagues and staff.
• Passionate commitment to quality, follow through and high attention to detail.
• Must have the ability to travel up to 70% of the time.
• Full Time
• Located in: Atlanta, GA / Los Angeles, CA / Chicago, IL
• Company Car

About Us

Gibraltar Building Products is a leading North American building products manufacturer, with several manufacturing facilities across the United States and Canada. As the top supplier in the residential roof ventilation, drainage and roofing accessories markets, Gibraltar Building Products has extensive scale, top brands such as AirVent, Amerimax, Appleton Supply, Architectural Mailboxes, Award Metals, Berger, DOT Metals, Flamco, Florence, NorWesCo, Nu-Ray Metals, Millenium Metals, Quality Aluminum Products, SBC Supply, southeastern Metals and Verde. Our portfolio of Brands can be found in the nation's largest home center retailers and building product distributors. Gibraltar Building Products is a segment of Gibraltar Industries, Inc (Nasdaq: Rock) a leading manufacturer and provider of products and services for the Residential, Agtech, and Infrastructure markets. To learn more about what makes us #GibraltarProud, visit our website: www.gibraltar1.com

Gibraltar is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, religion, national origin, arrest record, ancestry, age, physical or mental disability, sexual orientation, transgender status, genetic information, marital status, citizenship status, veteran status, pregnancy, or any other status protected by federal, state, or local law. Upon request and consistent with applicable laws, Gibraltar will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.

Disclaimer

The information in this description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.