Credit and Collections Assistant

Nicor Inc.; Albuquerque (NM); On-site; USD 38,000 - 52,000; Full time

Job summary

NICOR Inc. in Albuquerque, NM is seeking a Credit and Collections Assistant for an onsite role. You will support timely cash flow, handle past-due balances, apply payments, and maintain documentation to ensure orders move forward with confidence.

You will coordinate with Sales and the Credit Manager on holds, aging reports, and account statuses, while also assisting with invoicing and month-end tasks. Background check and drug screening are required.

Qualifications

• High school diploma or GED required; associate degree preferred.
• 1–2 years in collections/AR/credit or equivalent experience.
• Strong Excel and Outlook skills; detail-oriented.

Responsibilities

• Contact customers on past-due balances by phone, email, and written correspondence, providing customer service to resolve billing questions.
• Post and apply payments; research unapplied cash, short pays, and discrepancies.
• Assist with credit applications, new account setup, and accurate file/documentation maintenance.
• Coordinate account holds/releases with Sales and Credit Manager; assist with aging and status reporting.
• Provide backup for invoicing, daily reports, month-end close support, and commission processing.

Skills

Attention to detail

Customer service

Excel

Outlook

Education

High school diploma/GED

Associate's degree (preferred)

Tools

Outlook

Job description

This is an in-person role located in Albuquerque, New Mexico

Who We Are Headquartered in Albuquerque, New Mexico, and with a nationwide distribution network, NICOR has manufactured innovative lighting solutions for over forty years. We build dependable products for residential, commercial, industrial, and enterprise-level lighting applications, specializing in functional LED technology for indoor and outdoor spaces.

What You’ll Own

NICOR is seeking a Credit and Collections Assistant to support timely cash flow while protecting strong customer relationships. This onsite role blends Credit and Collections follow‑up with detail‑focused account support so orders can move forward with confidence.

Key Responsibilities

• Contact customers on past-due balances by phone, email, and written correspondence; provide Customer Service to resolve billing/payment questions.
• Post and apply payments; research unapplied cash, short pays, and discrepancies.
• Support credit applications, new account setup, and accurate file/documentation maintenance.
• Coordinate account hold/release requests with Sales and the Credit Manager; assist with aging and status reporting.
• Provide backup for invoicing, daily reports, month-end close support, and commission processing.

Required Qualifications

• High school diploma/GED (Associate's preferred).
• 1–2 years in collections/AR/credit preferred (or equivalent experience).
• Strong Excel and Outlook skills; consistent attention to detail.

A Typical Workday

Your day starts with a quick review of the aging dashboard and a prioritized call list, then you move through outreach and follow‑ups, documenting next steps with clear attention to detail. Between conversations, you’ll pivot to payment application and light research to reconcile items that don’t match what’s expected. You’ll check in with the Credit Manager to confirm account status before orders are released, keeping Credit decisions aligned and consistent. As the day progresses, you may jump into invoice/report backup, help a customer regain portal access, or support new account onboarding so information is clean and usable. Near month‑end, the pace shifts toward closing tasks and commission‑related processing, with steady Customer Service throughout to keep communication professional and on track.

Employment with NICOR is contingent upon successful completion of a background check and a drug screening. All candidates must pass these screenings to ensure compliance with company policies and safety standards. NICOR is committed to maintaining a safe, drug‑free workplace for all employees.