Credentials Trainers / Patient Merger Specialist (EPIC)

Computer Task; California (MO); Remote; USD 137,760,000 - 148,781,000; Full time

Job summary

CTG is seeking experienced Credentialed Trainers with a clinical background to support a major Epic implementation

These consultants will perform and validate patient merges to ensure accuracy of patient records ahead of go-live, working remotely across teams and shifts as needed.

Qualifications

• Epic credentialed trainer status is required.
• Clinical background with experience in patient identity, registration, and chart management workflows.
• Experience performing patient merges within Epic and knowledge of duplicate record resolution.

Responsibilities

• Review and validate potential duplicate patient records.
• Perform patient merges according to policies and procedures.
• Research and resolve discrepancies within patient demographics and registration data.
• Ensure patient record integrity and support EMPI cleanup efforts.
• Collaborate with HIM, registration, ambulatory, inpatient, and Epic teams.
• Follow Epic patient identity management workflows.
• Document merge activities and maintain audit compliance.
• Escalate complex patient identity issues when needed.
• Support data quality initiatives ahead of go-live.
• Participate in project meetings and training sessions.
• Educate users on patient identity best practices.

Skills

Epic Credentialed Trainer

Clinical background

Patient identity management

Data integrity

Remote work

Job description

Duration: 8 Months
Work Hours: Pacific Time (PST)

This is a 100% remote opportunity.

Position Summary

CTG is seeking experienced Credentialed Trainers with a clinical background to support a major Epic implementation project. These consultants will play a critical role in ensuring the accuracy and integrity of patient records by performing and validating patient merges leading up to go-live.

This position is ideal for clinicians who have Epic experience, strong attention to detail, and a thorough understanding of patient identification, registration, and chart management workflows. Consultants will work closely with HIM, registration, operational, and Epic teams to identify, evaluate, and merge duplicate patient records in preparation for a successful system go-live.

Key Responsibilities

• Review and validate potential duplicate patient records.
• Perform patient merges according to established organizational policies and procedures.
• Research and resolve discrepancies within patient demographic and registration data.
• Ensure patient record integrity and support enterprise master patient index (EMPI) cleanup efforts.
• Work collaboratively with HIM, registration, ambulatory, inpatient, and project teams.
• Follow Epic patient identity management and duplicate record workflows.
• Document merge activities and maintain audit compliance.
• Escalate complex patient identity issues when appropriate.
• Support data quality initiatives leading up to Epic go-live.
• Participate in project meetings, status updates, and training sessions.
• Assist with user education related to patient identity best practices as needed.

Required Qualifications

• Epic Credentialed Trainer (CT) status required.
• Clinical background required, including one of the following:
  • Registered Nurse (RN)
  • Licensed Practical Nurse (LPN)
  • Medical Assistant (MA)
  • Respiratory Therapist (RT)
  • Allied Health Professional
  • Other relevant clinical experience
• Experience performing patient merges within Epic.
• Understanding of patient registration, scheduling, and patient identity management workflows.
• Strong knowledge of duplicate record identification and resolution processes.
• Experience supporting Epic implementations, upgrades, or optimization projects.
• Exceptional attention to detail and data accuracy.
• Strong communication and organizational skills.
• Ability to work independently in a remote environment.

Preferred Qualifications

• Epic Ambulatory, Cadence, Prelude, Grand Central, or HIM experience.
• Experience supporting large-scale Epic go-lives.
• Prior experience with chart correction, patient identity management, or EMPI initiatives.
• Experience working with hospital and ambulatory patient access teams.
• Previous training or end-user support experience.

Skills and Competencies

• Epic Patient Merge Workflows
• Duplicate Medical Record Resolution
• Patient Identity Management
• Registration and Scheduling Processes
• Data Integrity and Data Quality
• HIM Operations
• Clinical Workflow Knowledge
• Problem Solving and Investigation
• Documentation and Compliance
• Remote Team Collaboration

Project Details

• Role: Credentialed Trainer / Patient Merge Specialist
• Project Focus: Patient record cleanup and patient merges before Epic go-live
• Location: 100% Remote
• Duration: Through go-live and stabilization
• Hours: Full-time preferred; part-time candidates may be considered based on experience

Ideal Candidate

The ideal candidate is a Credentialed Trainer with a clinical background who has hands‑on experience performing patient merges within Epic. They are highly detail‑oriented, understand the importance of patient identity integrity, and can help ensure the organization's patient records are accurate and prepared for a successful go‑live.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

The expected base salary for this position ranges from $50.00 to $52.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results‑driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.