Credentialing Supervisor

State of Wisconsin; Madison (WI); Hybrid; USD 73,000 - 83,000; Full time

Benefits offered by this job

Paid leave time

Holidays

Pension plan with employer match

Telework options

Job summary

State of Wisconsin in Madison, WI invites applications for a Credentialing Supervisor (Records Management Program Supervisor) within DSPS. This role leads credentialing teams, oversees licensing workflows, and ensures compliance with statutes and regulations.

The hybrid schedule requires in-office presence at Hill Farms building at least 2 days/week, with telework when appropriate. The ideal candidate has leadership and customer service experience in a high-volume context and can coordinate

Qualifications

• Experience leading or supervising employees.
• Experience leading projects or process improvements with competing priorities in high-volume environments.
• Experience interpreting and applying statutes, administrative rules, regulations, or policies.
• Experience coordinating workflows and managing licensing processes.

Responsibilities

• Manage and supervise credentialing staff who process applications and issue licenses.
• Lead or represent the division on special projects and continuous improvement efforts.
• Liaise with boards and other department units to ensure regulatory compliance.

Skills

Leadership

Customer service

Staff supervision

Project management

Process improvement

Data analysis

Policy interpretation

Job description

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Use your leadership and customer service experience and join the Wisconsin Department of Safety and Professional Services as a Credentialing Supervisor (Records Management Program Supervisor)!

The Department of Safety and Professional Services mission is to promote economic growth and stability while protecting the citizens of Wisconsin as designated by statute.

What We Are Looking For:Ateam leader with customer service experience who thrives in a high-volume, deadline-driven environment to join the Division of Professional Credential Processing (DPCP) to supervise staff, coordinate workflows, maintain efficiency of processes, and assist with complex licensing and credentialing cases!

Where We Are Located:After an initial training period, this position offers a hybridized work schedule. The position will be headquartered at and required to work from the Hill Farms State Office Building in Madison, WI at least 2 days per week. All employees working a hybrid work schedule are still expected to telework from within the State of Wisconsin. This topic will be discussed more at the time of the interview.

What We Offer: DSPS is a great place to work! In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:

• Substantial leave time including at least 3.5weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that rollover each year.


• A casual office atmosphere, flexible work schedules, and telework options depending on the position’s requirements


• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan


• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being

In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations.

Position Summary

This position manages and supervises credentialing teams which processes applications and issues licenses for specified professions regulated by various statewide boards. This position provides guidance to division staff and management of licensing processes and procedures. This position also acts as a member of the Division Management Team and as a liaison to specified boards and other Department work units to ensure processes reflect current regulations and policies of the regulatory boards and the Department. Specific responsibilities include:

• Manage and supervise the DPCP credentialing staff which process applications and issue licenses for professionals.


• Lead or represent the division managing special projects, technology enhancement projects or continuous improvement projects.


• Act as a member of the Division Management Team and as a liaison to executive directors, boards and other Department work units to ensure processes reflect current regulations and policies of the regulatory boards and the Department.

Salary Information

This position(Records Management Program Supervisors) is in schedule-range (81-03) with an annual salary of $72,800-$83,200, plus excellent benefits. A twelve month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check.

This state agency does not sponsor work visas.This state agency is not enrolled in USCIS E-Verify and is not eligible to employ international F-1 students seeking STEM-OPT extension.Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

Qualifications

Qualified applicants will have experience with all the following:

Experience leading or supervising employees. (Activities include assigning or prioritizing work, providing coaching and feedback, supporting employee development, addressing performance concerns, and/or evaluating employee performance.)

Experience leading or managing projects or process improvements with competing priorities in a high-volume or deadline-driven environment. (Activities include establishing/changing priorities, communicating changes, monitoring work processes, and/or meeting deadlines).

Experience interpreting and applying statutes, administrative rules, regulations, or policies.

In addition to having all the above, well qualified applicants will have experience with one or more of the following:

• Experience leading operational or organizational changes, such as implementing a new process, technology, policy, program, or significant change in work responsibilities.

Experience analyzing operational data to identify trends, establish priorities, measure performance, and/or allocate resources.

Experience developing, implementing, or improving policies or procedures.

Deadline to Apply

The deadline to apply is 11:59pm CST on September 3, 2026