Credentialing Specialist

betterhelpcom; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Remote work

Competitive pay

Wellness program

Health/Dental/Vision

Job summary

BetterHelp is seeking a Credentialing Specialist to lead the credentialing associate team, train staff, document workflows, and drive process improvements. You will collaborate with the Credentialing Team Lead and TekSystems to monitor performance and answer questions from BH teams, while expanding the efficiency of credentialing operations.

The role supports remote work across the U.S. with opportunities for in-person collaboration and travel as needed, and requires strong NCQA knowledge and

Qualifications

• 1+ years of experience in healthcare credentialing, operations, or administrative support in a payer or provider setting.
• Strong understanding of NCQA credentialing requirements and best practices.
• Proficiency with Microsoft Excel/Google Sheets and experience with CRM or credentialing software (e.g., CAQH, Verifable).

Responsibilities

• Supervision of the credentialing associate team
• Training of the credentialing associate team
• Documentation of all BetterHelp Insurance Credentialing processes
• Analyze and update processes to improve as needed
• Provide day-to-day guidance, training, and support to credentialing associates and internal BetterHelp team
• Identify and problem solve inefficiencies in credentialing and recredentialing processes
• Develop and maintain the credentialing team's relationship with other BetterHelp Teams
• Track application statuses, credentialing deadlines, and recredentialing timelines to ensure timely completion
• Analyze and update processes to improve timelines
• Maintain accurate and up-to-date provider information in internal databases and Verifiable
• Liaise with CVO to resolve any issues or delays in the credentialing process
• Provide regular updates to leadership on key metrics and process improvements

Skills

Healthcare credentialing

NCQA knowledge

Excel/Sheets

CRM/credentialing software

Organizational skills

Behavioral health

Tools

CAQH

Verifable

Job description

Who are we and why should you join us?

BetterHelp is on a mission to champion the well-being in all of us. We're working to make mental healthcare more accessible, so more people can get the support they need, when they need it. As the world's largest online therapy service, we've connected millions of people with a network of more than 30,000 licensed therapists-- and we're not stopping there. As the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As a Credentialing Specialist at BetterHelp, you'll join a diverse team of clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. You'll have the opportunity to make an immediate impact, grow alongside the business, and do meaningful work alongside people who care deeply about what we're building together.

What are we looking for?

We are looking for a Credentialing Specialist who will be responsible for first line management of the credentialing associate team. They will train the team on the tasks that the associates are responsible for completing day to day. As new processes and systems are adopted by the organization, they will be responsible for researching how the team will interact with them then implement those processes and systems. They will also document all knowledge of the BetterHelp Insurance Credentialing workflows then use that documentation to train the team and then improve those processes.

This person will work with the Credentialing Team Lead to monitor the performance of the associate team and provide feedback to the team and our contracting partner, TekSystems. They will also help with answering questions from other BH teams and internal credentialing team members and the Credentialing Team Lead will assign additional projects to this person as the need arises.

What will you do?

• Supervision of the credentialing associate team
• Training of the credentialing associate team
• Documentation of all BetterHelp Insurance Credentialing processes
• Analyze and update processes to improve as needed
• Provide day-to-day guidance, training, and support to credentialing associates and internal BetterHelp team
• Identify and problem solve inefficiencies in credentialing and recredentialing processes
• Develop and maintain the credentialing team's relationship with other BetterHelp Teams
• Track application statuses, credentialing deadlines, and recredentialing timelines to ensure timely completion.
• Analyze and update processes to improve timelines
• Maintain accurate and up-to-date provider information in internal databases and Verifiable.
• Liaise with CVO to resolve any issues or delays in the credentialing process.
• Provide regular updates to leadership on key metrics and process improvements.

What will you NOT do?

• You will NOT worry about funding. We have startup energy, with the support and resources of our parent company, Teladoc Health.
• You will NOT be limited to a narrow set of responsibilities. We encourage employees to contribute ideas, develop new skills, collaborate across teams, and explore opportunities that support both their growth and the growing needs of the business.
• You will NOT be expected to navigate a culture driven by ego or unnecessary hierarchy. We value respectful collaboration, thoughtful debate, and teammates who are committed to shared success.
• You will NOT be expected to sacrifice your well-being to make an impact. We work hard and hold ourselves to high standards, all while supporting sustainable ways of working.
• You will NOT have to wonder why your work matters. The work we do here helps to expand access to mental health care and supports people seeking help when they need it.

Can I work remotely?

Yes. This role can be performed remotely from anywhere in the U.S. While we embrace the flexibility of remote work, we also value opportunities to bring teams together in person for collaboration and connection. BetterHelp covers approved expenses for company-requested travel, and reasonable accommodations are available for employees who are unable to travel.

Requirements

• 1+ years of experience in healthcare credentialing, operations, or administrative support in a payer or provider setting.
• Strong understanding of NCQA credentialing requirements and best practices.
• Proficiency with Microsoft Excel/Google Sheets and experience with CRM or credentialing software (e.g., CAQH, Verifable).
• Excellent organizational and communication skills, with the ability to manage multiple tasks and deadlines.
• Experience in behavioral health or mental health provider credentialing.

Benefits

• Remote work with regular in-person bonding experiences sponsored by the company
• Competitive compensation
• Holistic perks program (including free therapy, employee wellness, and more)
• Excellent health, dental, and vision coverage
• 401k benefits with employer matching contribution
• The chance to build someth