Credentialing Specialist (Fully Remote)

BetterHelp; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Remote flexibility

Job summary

BetterHelp is seeking a Credentialing Operations Supervisor to lead and mentor the credentialing associate team, focusing on insurance credentialing workflows and process improvements. You will partner with internal teams and external partners to ensure timely, accurate credentialing, while supporting problem-solving across operations.

The role emphasizes remote leadership, attention to detail, and scalable processes to expand access to mental healthcare with the backing of Teladoc Health.

Qualifications

• Strong process and documentation skills with attention to detail.
• Ability to train, mentor, and support a team in a remote environment.
• Experience with credentialing, data tracking, and working with external partners.

Responsibilities

• Supervise and train the credentialing associate team on daily tasks and new processes.
• Document and improve BetterHelp Insurance Credentialing workflows to enhance timelines and accuracy.
• Provide guidance to internal teams and support problem-solving across credentialing operations.

Skills

Process documentation

Team training

Credentialing experience

Remote leadership

Data tracking

External partners

Job description

• Supervise and train the credentialing associate team on daily tasks and new processes.
• Document and improve BetterHelp Insurance Credentialing workflows to enhance timelines and accuracy.
• Provide guidance to internal teams and support problem-solving across credentialing operations.

What we're looking for:

• Strong process and documentation skills with attention to detail.
• Ability to train, mentor, and support a team in a remote environment.
• Experience with credentialing, data tracking, and working with external partners.

Why you'll love it:

• Meaningful work expanding access to mental healthcare.
• Startup energy with the resources of Teladoc Health.
• Remote flexibility and a collaborative, ego-free culture.

BetterHelp

BetterHelp is the world's largest online therapy service, connecting millions of people with licensed therapists to make mental healthcare more accessible. As part of Teladoc Health, it offers startup energy with the support of a large company and a diverse, collaborative culture.