Creator CX Manager — Remote & AI-Driven Support

Devotion

New York (NY)

Hybrid

USD 110,000 - 150,000

Full time

2 days ago

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Job summary

Devotion is seeking a Creator Customer Experience Manager to scale and elevate creator interactions within the Devotion ecosystem. You will lead high-touch creator support, ensure clear, on-brand communication, and partner with product, operations, and strategy to refine workflows and AI-enabled processes.

You will build a scalable support infrastructure, mentor a global team, and shape how thousands of creators engage with the brands we partner with.

Qualifications

Excellent written and verbal communication skills.
Experience managing customer experience or operations teams in fast-paced environments.
Familiarity with creator ecosystems or influencer marketing is a plus.

Responsibilities

Build and manage the creator support infrastructure across email, SMS, and social channels.
Maintain and refine brand tone of voice in all creator communications.
Resolve questions, coordinate gifting logistics, and manage escalations with speed and empathy.
Hire, train, and manage a global team of creator support and CX operators.
QA automations and AI-powered workflows for tone, clarity, and accuracy.
Collaborate with product/engineering to train and improve internal AI agents for creator communication.
Document CX systems and drive operational improvements with product/engineering.
Surface creator feedback to improve product, workflows, and community strategy.