Customer Experience and Community Coordinator

Create CX; United States; On-site; USD 16,531 - 23,419; Full time

Job summary

A customer experience agency is seeking an Entry-Level Customer Experience and Community Coordinator to manage community channels and optimize customer interactions. This full-time role offers a range of $12-$17/hour. Ideal candidates will have eComm/DTC experience and a self-starter mindset, with knowledge of various social media platforms.

Qualifications

• Experience as a frontline CX Associate at an established DTC Brand.
• Ability to proactively improve communication processes.
• Desire to grow in the role and optimize solutions.

Responsibilities

• Manage community channels as the main point of contact.
• Respond to brand fans with context-aware tone and authenticity.
• Monitor and maintain healthy interactions within community channels.

Skills

eComm/DTC experience

Self-starter

Customer Experience (CX) knowledge

Tools

Slack

TikTok

Meta

Twitter (X)

Reddit

Job description

Customer Experience and Community Coordinator

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Direct message the job poster from Create CX

Founder & CEO of Create CX and Scale Your Team

Who We Are:

• Our goal every single day is to build flawless customer experience for modern brands.
• Create CX is an end-to-end customer experience agency that bridges the gap between digital and human experiences, unique to your customers.
• We’re oddly obsessed with CX, Process, Technology and Staffing.
• Helping brands build or refresh CX with no fluff.
• www.createcx.co

Team Information / Reporting To:

• Nate Peltonen, VP of Operations
• Brand POC, Chief Customer Officer

CX and Community Coordinator

Client Facing:

• We are hiring dedicated on-shore coordinators for an extremely high-growth brand to manage community and social inboxes.
• You will be the main point of contact for specific channels on behalf of Create CX and our brand partner.
• You will be working closely with the Create CX Team to build out communication guidelines and processes alongside our brand partner.

General Responsibilities:

• Day-to-Day Channel Management within customer Help Desk (or similar platform)
• Live and breath the brand voice to build an awesome community with a CX-focus
• Proactive Improvement of CX Communication Processes for the brand.

Agent Responsibilities:

• Frontline Community Coordinator
• Manage Community Channels as the main POC
• Proactively respond to brand fans and creators who are advocating organically, and guide them into deeper participation with clear, supportive outreach.
• Support personalized post-launch engagement through timely, empathetic follow-up and community stewardship.
• Respond to high-energy customer moments with context-aware tone, authenticity, and brand-aligned language.
• Surface recurring questions, praise, or confusion to help the CX team refine content, macros, and journey moments.
• Partner with the Concierge (CX) team to ensure customer-facing community moments are empathetic, informed, and true brand voice.
• Monitor and maintain healthy interactions within community channels and support experiences that feel personal, not transactional.

The Perfect Candidate:

• Must have eComm/DTC experience
• You define self-starter. You will have a supportive team around you but we want you to be the master of your domain.
• Has been a frontline CX Associate at an established DTC Brand
• You are always searching for the optimized solution to make things better than they were the day prior.
• Willingness to grow in your role!
• There isn’t any mindset for “I’ll just do this tomorrow” when you can do it today
• Deep desire to have a front row seat to an AI-focused CX organization

Platforms:

• Slack
• TikTok
• Meta
• Twitter (X)
• Reddit

Compensation:

• Paid Hourly
• Full Time Role
• Ranging from $12-$17/hour

Seniority level

• Entry level

Employment type

• Contract

Job function

• Other
• Industries: Business Consulting and Services