Creator Customer Experience Manager

Devotion; New York (NY); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Devotion is seeking a Creator Customer Experience Manager to scale and elevate creator interactions within the Devotion ecosystem. You will lead high-touch creator support, ensure clear, on-brand communication, and partner with product, operations, and strategy to refine workflows and AI-enabled processes.

You will build a scalable support infrastructure, mentor a global team, and shape how thousands of creators engage with the brands we partner with.

Qualifications

• Excellent written and verbal communication skills.
• Experience managing customer experience or operations teams in fast-paced environments.
• Familiarity with creator ecosystems or influencer marketing is a plus.

Responsibilities

• Build and manage the creator support infrastructure across email, SMS, and social channels.
• Maintain and refine brand tone of voice in all creator communications.
• Resolve questions, coordinate gifting logistics, and manage escalations with speed and empathy.
• Hire, train, and manage a global team of creator support and CX operators.
• QA automations and AI-powered workflows for tone, clarity, and accuracy.
• Collaborate with product/engineering to train and improve internal AI agents for creator communication.
• Document CX systems and drive operational improvements with product/engineering.
• Surface creator feedback to improve product, workflows, and community strategy.

Skills

Communication

Team management

AI tools

Creator ecosystem

Tools

CRM software

AI platforms

Job description

Devotion builds and operates large-scale creator ecosystems for the world's most ambitious consumer brands. Featured in Vogue as the company built for the post-follower era, we combine a proprietary AI platform, agentic workflow infrastructure, and deep brand and cultural expertise to run ambassador programs, gifting engines, incentive frameworks, and community infrastructure to 10x the amount of creator content our clients can produce without compromising brand safety or quality.

Founded by former TikTok executive Jonathan Kroopf and Parade founder Cami Téllez, Devotion has generated over a billion impressions, engaged tens of thousands of creators, and hit seven-figure revenues. We're backed by top-tier venture investors and founders from Away, Ramp, and Twitch.

The Role

We're hiring a Creator Customer Experience Manager to help scale and elevate the experience creators have across the Devotion ecosystem.

You'll work at the intersection of creator operations, customer experience, and AI-enabled workflows, helping ensure creators feel supported, informed, and excited to participate in the communities we build.

You'll work closely with product, operations, and strategy teams to improve workflows, refine communication systems, and help scale high-touch creator support through AI systems, internal tooling, and human-in-the-loop automation.

What You'll Do

• Build and manage the creator support infrastructure powering communication across email, SMS, and social for thousands of creators
• Maintain and refine brand tone of voice, ensuring all creator communication feels clear, on-brand, and culturally aligned
• Resolve creator questions, coordinate gifting logistics, and manage escalations with speed, empathy, and attention to detail
• Hire, train, and manage a global team of creator support and CX operators
• QA creator-facing automations and AI-powered workflows for tone, clarity, and accuracy
• Work alongside product and engineering to help train, QA, and improve internal AI agents powering creator communication and support workflows
• Document CX systems and drive operational improvements in collaboration with product and engineering
• Capture creator feedback and surface insights that help improve product, workflows, and community strategy
• Use and help shape internal AI tools to make high-touch creator support more scalable and efficient

Who You Are

• Exceptional written and verbal communication skills
• Experienced managing and training customer experience, support, or operations teams in fast-paced environments
• Familiar with creator ecosystems, influencer marketing, or customer support for consumer-facing brands
• Comfortable using AI tools and workflows to increase leverage, improve operational efficiency, and support high-volume creator interactions
• Detail-oriented, emotionally intelligent, and committed to delivering premium creator experiences
• Highly organized and capable of managing large volumes of communication without sacrificing quality
• Comfortable working US business hours from any location

Why Join Devotion

Help define a new model for community-driven growth at the intersection of creators, AI, and consumer brands

Work directly with founders who helped build TikTok's creator ecosystem and a $100M consumer brand

Play a central role in shaping how thousands of creators experience the brands we partner with

Help build the systems, workflows, and AI infrastructure powering the next generation of creator communities

Looking for Candidates in NYC, Remote also considered