Creative Project Manager/Workflow Coordinator (2nd Shift)

RRD; North Carolina; Hybrid; USD 60,000 - 91,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Disability insurance

Life insurance

Parental leave

Job summary

RRD is seeking a Creative Project Manager/Workflow Coordinator to join the Columbus, OH team on a 2nd shift with 4 days onsite and 1 day remote.

Responsibilities include coordinating multiple creative projects for a banking client, managing timelines, and ensuring high-quality design deliverables within client budgets while maintaining strong client relationships.

Qualifications

• Bachelor's degree required or related field.
• Minimum 5 years in a client-facing role.
• Banking or design industry background preferred.
• Excellent computer skills and ability to troubleshoot.
• Proactive, collaborative and driven with strong execution.

Responsibilities

• Serve as primary day-to-day liaison between clients and internal creative teams.
• Manage projects: scheduling, estimating, job detail collection, tracking.
• Promote excellent customer service through proactive communications on project status.
• Assemble resources to deliver client projects successfully.
• Enter and track data-heavy components in the client project tracking system.
• Lead multiple timelines and projects through their lifecycle.
• Coordinate client meetings and status calls with Creative Services.

Skills

Bachelor's degree

5+ yrs exp

Client-facing

Communication skills

Banking/Design domain

Education

Bachelor's degree in related field

Tools

Microsoft Office

Access

Adobe Creative Suite

InDesign

Illustrator

Photoshop

Job description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry's most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

RR Donnelley is adding a 2nd shift Creative Project Manager/Workflow Coordinator to their Columbus, OH team!

Schedule: Monday - Friday 12:30 p.m. - 9:30 p.m. Eastern

4 Days onsite, 1 Day Remote

The Project Manager will support a graphic design / creative team that creates captivating and innovative presentations for our banking client. In this role, you will coordinate and manage multiple creative projects with varying complexity across several channels, throughout the lifecycle from the initial meeting through the final disposition of the client's projects.

Key Responsibilities include, but are not limited to:

• Act as primary day-to-day liaison between clients and internal creative teams.
• Manage projects, including scheduling, estimating, obtaining job detail information and job tracking.
• Establish and promote excellent customer service through effective and proactive communications to inform clients and other stakeholders on project status.
• Assemble appropriate resources/departments required to successfully implement the client's projects.
• Enter and track a high volume of data-related work components and updates to the client project tracking system
• Effectively manage multiple timelines and projects at various stages of a project life cycle
• Peer Proof creative to ensure the accuracy of specifications.
• Lead day-to-day management and optimization of projects, entering specifications using job management software, and ensuring proper priority is given to each job to meet client expectations.
• Demonstrate understanding in each area of Creative Services
• Attend and set relevant client meetings and project management status calls bringing in appropriate resources from Creative Services as needed.
• Maintain contact with clients and Creative team to set project milestones, create project estimates, track schedules, advise of job progress, scheduling concerns, and any requests for additional information or materials, when required.
• Maintain pre-set deadlines and produce innovative designs while understanding and adhering to clients' budgets for individual projects.
• Track and report on quality metrics and strategize with the client to develop customer loyalty.
• Trains other employees as needed.
• Perform other related duties and participate in special projects as assigned.

Qualifications

• Bachelor's degree in area relative to the business
• Minimum 5 years of relevant experience in a similar client facing position
• Background in the Design and/or Banking industry preferred.
• Excellent computer skills; ability to learn new programs, and ability to provide basic troubleshooting.
• Must be proactive, collaborative, driven, and seek excellence in the execution of tasks.
• Experience in utilizing continuous improvement tools to create and track metrics.
• Complete understanding of the "Big Picture" which allows the individual to problem-solve, analyze potential solutions, and use sound judgment to make good business decisions.
• Ability to interpret and understand clients' expectations and guide creative teams.
• Strong project-management skills, organizational skills, and time-management skills.
• Proven track record with strong and effective client relationships and solution delivery.
• Superior presentation and communication skills, both written and verbal, with the ability to listen for understanding.
• Ability to manage multiple projects across multiple timelines in a dynamic environment.
• Excellent interpersonal skills; experience and ability to work with cross-functional teams, internally and client-side.
• Ability to anticipate needs on behalf of the client, not only to serve the client but also to increase volume and profitability.
• Knowledge of administrative software, including Microsoft Office (Excel, Word, PowerPoint) and Access; basic working knowledge of design or development skills/software (Adobe Creative Suite, including InDesign, Illustrator, Photoshop, and Acrobat)
• Must have the ability to work independently and manage high volumes of information during high-stress situations.

Additional Information

RRD's current salary range for this role is $59,700 to $90,700/year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

#WLNAT

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.