Strategic Account Specialist - Retail focus

RR Donnelley; Wisconsin; Hybrid; USD 68,500 - 106,900; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Other voluntary supplemental insurance

Parental leave

Adoption assistance

Tuition assistance

Employer/partner discounts

Job summary

RR Donnelley is seeking a Client Account Specialist to coordinate production planning and serve as the primary liaison between customers, sales, and manufacturing across the platform. The role requires understanding of customer needs, building relationships, and ensuring service quality within policy and profit targets.

The position is hybrid, with onsite availability in Milwaukee, WI; St. Charles, IL; or Atlanta, GA.

Qualifications

• Bachelor degree in discipline related to functional work with 5+ years of relevant experience.
• Able to identify critical elements and develop viable solutions.
• Excellent communication and collaboration skills.
• Proficient with Microsoft Windows, Mac, and common tools.

Responsibilities

• Partner with Sales to assess customer requirements and plan processes to deliver service quality.
• Act as primary liaison between customer, sales, and production facilities.
• Coordinate production and scheduling across multiple plants and providers.
• Provide status updates to customers, sales, and manufacturing teams.
• Support process improvements to enhance quality, productivity and costs.

Skills

Communication

Problem solving

Education

Bachelor degree

Job description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

This is a hybrid position. The candidate should be in the Milwaukee WI, St Charles IL or Atlanta GA area to be able to be onsite as needed.

Acts as liaison between customer, sales, and production facilities across the platform. Plan and coordinate the production of client jobs in order to achieve the objectives of the service agreement in compliance of customer expectations, company policy, and profit and quality requirements. Applies understanding of customers business needs in building solid customer relationships, monitoring customer satisfaction, and providing consulting in conjunction with RR Donnelley sales. Primary point of contact for customer-required services across all locations in the platform.

Responsibilities:

• Apply knowledge of customers business (organization structure, value chain, strategic plans, etc.) to partner with Sales to assess and develop processes to deliver on service quality and solutions development for the customer. Communicate the requirements to internal or external production/service providers. Primary resource and. Provide solutions, develop pricing and provides original/revised job requirements to Planning.
• Partners with Sales to develop and execute on strategic customer plans and build contract provisions.
• As the primary point of contact, manage high profile, complex and/or major accounts across multiple plants and/or external providers Provides recommendations to process improvements to bolster improved quality, customer satisfaction, increased productivity and lower operating costs.
• Oversees the production process from point of sale until final delivery of customers product, analyzing customer requirements to determine completeness.
• Review customer requirements for adherence to platform capabilities and provide efficient and economical production alternatives as needed.
• Enter orders into production, and issues and revises instructions for manufacturing.
• Coordinate the delivery of customer-supplied and other production materials across the platform.
• Maintains active communication with and provide job status updates to customer, sales and manufacturing.
• Facilitate the resolution of production-related problems and conduct appropriate service recovery process.
• Provides leadership, career development and procedural assistance to the junior Account Specialists.

Qualifications:

• Bachelor degree in discipline related to functional work or role with 5+ years of relevant work experience
• Must be able consistently identify critical elements, variables and alternatives to develop solutions.
• Must be able to organize/prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions.
• Able to communicate clearly and courteously with those who need to know of decisions/actions/problems.
• Able to apply excellent business acumen and collaborative skills when resolving problems.
• Able to apply excellent functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments.
• Able to apply expertise in all the tools or applications used to complete work assignments.
• Able to mentor junior level team members in the use of tools and/or systems in the position.
• Requires excellent communication skills with ability to state messages in a clear manner by using language that is easy for others to understand.
• Must be able to modify communication style both formal and informal to match the appropriate level of the audience targeted.
• Requires strong understanding of the impact of a message on the organization or customer.

All your information will be kept confidential according to EEO guidelines.

RRD's current salary range for this role is $68,500 to $106,900 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future.At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program.

• medical coverage
• dental coverage
• vision coverage
• paid time off
• disability insurance
• 401(k) with company match
• life insurance
• other voluntary supplemental insurance coverages
• parental leave
• adoption assistance
• tuition assistance
• employer/partner discounts

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.