Presentations Supervisor

RR Donnelley; Columbus (OH); Hybrid; USD 64,000 - 98,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Disability insurance

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Employee discounts

Paid time off

Job summary

RR Donnelley in Columbus, OH is seeking a Presentations Supervisor to lead the presentation and creative services team in a hybrid role, with Mon-Fri 9am-5:30pm. You will oversee day-to-day work, manage client needs, and ensure timely, high-quality delivery.

The ideal candidate has a bachelor’s degree, 2+ years supervising, 3+ years in presentation design or creative production, and strong MS Office and Adobe Creative Suite skills, with a client-service mindset and solid P&L understanding.

Qualifications

• A Bachelor’s degree or equivalent experience is required.
• 2+ years’ experience supervising, preferably in a legal, banking or other large corporate environment preferred.
• 3+ years’ experience in presentation design or creative production, including a combination of pitch books, marketing or other creative materials or other banking services preferred.
• Advanced knowledge of software within MS Office and Adobe Creative Suite with ability to create, format, edit graphics, charts, graphs, etc.
• Strong in grammar and composition rules required for editing and proofreading.
• Use of manager self-service systems and experience with centralized HR functions preferred.
• Basic financial understanding of how day-to-day decisions impact P&L.
• Able to foster a team culture of high performance and continuous improvement that values learning and a commitment to quality, with an emphasis on client satisfaction.

Responsibilities

• Supervise the team’s day-to-day work assignments in presentation and creative services, including presentation design, creative or marketing design, pitch books, and supervision of projects to ensure deadlines.
• Ensure quality service delivery through SOPs, alignment with account plan, and achieving metrics to ensure client satisfaction and employee performance.
• Respond to customer inquiries promptly; inform client and manager of significant issues and propose solutions.
• Responsible for employee lifecycle including interviewing, onboarding, training, and off-boarding management.
• Ensure compliance with company and client policies, SLAs, and quality standards; use corrective action when necessary.
• Set goals and provide regular feedback; hold team meetings to communicate priorities and performance.
• Manage staffing and workflow volumes; allocate staffing resources by shift or service line.
• Complete administrative reports related to people and production on time and to standard.

Skills

Supervision

Presentation design

MS Office

Adobe Creative Suite

Client service

Communication

Team leadership

HR systems

P&L awareness

Education

Bachelor’s degree or equivalent experience

Tools

MS Office

Adobe Creative Suite

Job description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

Schedule:Mon-Friday 9am - 5:30pm

This is a hybrid position. Seeking local candidates in the Columbus area only.

The Presentations Supervisor is an independent leader, helping manage the day-to-day people, operations and client needs across single or multiple service offerings. The supervisor empowers and enables their team to execute service delivery, deliver operational excellence, and supports their team members’ growth and development.

The Presentations Supervisor is an independent leader, helping manage the day-to-day people, operations and client needs across single or multiple service offerings. The supervisor empowers and enables their team to execute service delivery, deliver operational excellence, and supports their team members’ growth and development.

Job duties

(* denotes an “essential function”)

• Supervise the team’s day-to-day work assignments in presentation and creative services, including but not limited to presentation design, creative or marketing design, pitch books; includes supervision of projects and ad hoc requests to ensure efficient, accurate completion within deadlines
• Ensure quality service delivery through standard operating procedures, alignment with account plan, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance
• Respond to customer inquiries in a timely and professional manner; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; resolve issues escalated by the client to ensure a high level of customer satisfaction
• Responsible for employee lifecycle including, but not limited to, interviewing and onboarding, training, planning for key roles, and off-boarding management
• Ensure team member compliance with company and client policies, service level agreements (SLAs) and expected quality of work, utilize corrective action when necessary
• Enable team members to perform through setting goals and objectives, identifying priorities, and providing regular and consistent communication using ongoing performance feedback, individual and group meetings
• Supervise staffing and workflow volumes; use workflow management system to effectively utilize headcount based on work volumes and allocate staffing resources by shift or service line accordingly
• Execute required administrative reports, activities, processes related to the people and/or production both on time and in accordance with appropriate standards of operation
• Support manager with P&L activities; understand impact of overtime and time-off to avoid non-billable charges
• May support materials included in monthly Client Service Review (CSR) or Quarterly Business Reviews (QBRs)
• Have a strong knowledge of the client’s businesses and the impact of our services
• Foster cross-training and a sense of team work to optimize client service delivery
• May train more junior staff members, as needed

Qualifications

Job qualifications

A Bachelor’s degree or equivalent experience is required

2+ years’ experience supervising, preferably in a legal, banking or other large corporate environment preferred

3+ years’ experience in presentation design or creative production, including a combination of pitch books, marketing or other creative materials or other banking services preferred

Advanced knowledge of software within MS Office and Adobe Creative Suite with ability to create, format, edit graphics, charts, graphs, etc.

Strong in grammar and composition rules required for editing and proofreading

Use of manager self-service systems and experience with centralized HR functions preferred

Basic financial understanding of how day-to-day decisions impact P&L

Able to foster a team culture of high performance and continuous improvement that values learning and a commitment to quality, with an emphasis on client satisfaction

Excellent client service skills with a service-minded approach toward the client

Able to make independent decisions that conform to business needs and policy

Detailed and organized; demonstrated experience prioritizing competing requests in a fast-paced environment and under tight deadlines

Exceptional communication skills, both written and verbal

Must be able to interact effectively with multi-functional and diverse backgrounds

Must be self-motivated with positive can-do attitude

Able to handle sensitive and/or confidential documents and information

Statement of other duties

This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions

Working conditions

Work is performed in a professional work environment

Adhere to business/client dress codes

Hazards include working with office machines (computers, peripherals, copiers, faxes, scanners, bindery equipment, paper cutters, paper, toner) and cleaning supplies

Who we are:

In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

Additional Information

RRD's current salary range for this role is $64,000 to $98,400 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future.At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.