West Coast Supervisor - Creative Services (On-site)

RR Donnelley; Phoenix (AZ); On-site; USD 69,000 - 107,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Parental leave and tuition assistance

Job summary

RR Donnelley is seeking a West Coast Supervisor to lead a Creative Services team supporting an investment banking client. This is a fully on-site role based in Phoenix, AZ.

You will set priorities, oversee a 10+ person staff, analyze performance, and ensure delivery of high-quality work while maintaining strong client relationships. Responsibilities include daily operations, process improvements, recruiting support, and regular reporting to the Account Director.

Qualifications

• Bachelor's degree in area of business preferred.
• 7+ years of relatable experience.
• Excellent written and verbal communication skills.
• Strong work ethic and customer service skills.
• Ability to work in a fast-paced, high-pressure, deadline-driven environment.
• Able to work independently and in a cross-functional team.
• Professional conduct and positive attitude at all times.
• Strong prioritization and time management skills.
• Excellent problem-solving skills and attention to detail.
• Experience with industry software preferred.

Responsibilities

• Manage day-to-day operations of the team.
• Oversee staff of 10+ professionals.
• Analyze performance and key metrics.
• Ensure compliance with company policies and procedures.
• Proactively address client and team concerns.
• Develop and maintain project tracking methods.
• Implement processes and tools to increase efficiency.
• Translate needs of internal partners and ensure expectations are met.
• Manage changes in priorities and plan accordingly.
• Assist in recruiting, interviewing, and onboarding new employees.
• Provide regular reports to the Account Director.
• Manage timecards and schedules.
• Maintain up-to-date candidate documentation.
• Ensure best-in-class deliverables to the client.

Skills

Communication

Time management

Problem solving

Attention to detail

Teamwork

Customer service

Education

Bachelor's degree in business

Job description

• Full-time
• Shift: 1st Shift
• Compensation: USD 68500 - USD 106900 - yearly

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

RR Donnelley is looking for their next West Coast Supervisor to lead a Creative Services team supporting an investment banking client!

This is a fully on-site role based in Phoenix, AZ.

In this role, you will be responsible for setting priorities, general project/team oversight, and understanding/deploying the resources required for a wide variety of requirements.
Responsibilities include, but are not limited to:

• Manage day-to-day operations of the team
• Oversee staff of 10+ professionals
• Analyze performance and key metrics
• Ensure compliance with company policies and procedures
• Proactively address, handle, and rectify all client and team concerns
• Develop and maintain best-in-class project tracking methods
• Implement processes and tools that increase efficiency and ability to deliver exceptional solutions
• Translate the needs of internal partners and ensure expectations are met
• Manage changes in priorities and implements plans to meet business needs
• Assist in recruiting, interviewing, and onboarding new employees
• Share candidate and internal feedback as appropriate
• Provide regular reports to the Account Director
• Manage timecards and schedules
• Maintain up-to-date documentation on all candidates
• Ensure the team provides best-in-class deliverables to the client
• Other duties as necessary

Qualifications

• Bachelor's degree in area of business preferred
• 7+ years of relatable experience
• Excellent written and verbal communication skills
• Strong work ethic and customer service skills
• Ability to work in a fast-paced, high-pressure, and deadline-driven environment
• Able to work independently and as part of a cross-functional team
• Maintain professional conduct and a positive attitude at all times
• Excellent prioritization and time management skills
• Excellent problem-solving skills
• Excellent attention to detail
• Knowledge of business planning, and ability to build strong, cohesive, and high-performing teams
• Experience within a specific industry and industry-specific software is preferred

Additional Information

RRD's current salary range for this role is $68,500 to $106,900/ year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.