Creative Operations Specialist

Articulate Global, LLC; United States; Remote; USD 70,000 - 106,000; Full time

Job summary

A leading company in the SaaS industry is looking for a Creative Operations Specialist to optimize workflows and manage creative projects. The ideal candidate will have strong project management skills and experience in creative operations, ensuring effective collaboration across teams. This role involves strategic planning, monitoring project progress, and fostering a culture of creativity and efficiency within the team.

Qualifications

• 3+ years of experience in project management, preferably in SaaS.
• Experience managing creative projects in a software company.

Responsibilities

• Collaborate to develop project strategies and timelines.
• Monitor project progress and facilitate team communication.
• Maintain project documentation and contribute to retrospectives.

Skills

Project Management

Communication

Organizational Skills

Problem-Solving

Education

Bachelor's degree in Project Management

Bachelor's degree in Business Administration

Bachelor's degree in Design

Bachelor's degree in Communications

Tools

Asana

Slack

Trello

Notion

Job description

Articulate is seeking a Creative Operations Specialist who demonstrates exceptional proficiency in orchestrating and optimizing creative workflows across the organization. As an integral member of our creative team, you'll collaborate with designers, marketers, and copywriters, to establish and maintain efficient operational frameworks for marketing collateral development, campaign asset production, digital media coordination, content management systems, project timeline governance, resource allocation, quality assurance protocols, and other critical functions that ensure the seamless execution of our brand communications strategy.

The Creative Operations Specialist will report to the Manager, Creative Operations and will play a critical role in leading the successful delivery of creative projects, with a focus on brand design, while also supporting creative operational initiatives. In addition to managing design projects, the candidate will work closely with the Manager, Creative Operations to support and contribute to the overall creative operations strategy. This may include implementing process improvements, developing operational workflows, and optimizing project management systems to enhance efficiency and productivity within the creative team.

Our ideal candidate will be a thoughtful proponent of design thinking, strategically oriented, and have a strong background in project management or creative operations. Strong communication skills, a keen eye for detail, and the ability to manage multiple projects simultaneously are essential for success in this role. The Creative Operations Specialist will play a key role in driving creativity, efficiency, and collaboration within the creative team while also contributing to the overall success of the organization's creative operations.

What You'll Do:

• Project Planning and Strategy:
• Collaborate with the Creative Operations Manager to develop project strategies, timelines, and streamlined workflows for brand and product design projects & initiatives.
• Independently manage mid-scope projects from planning through delivery, ensuring alignment with team goals and timelines.
• Project Monitoring and Communication:
• Monitor project progress, and identify and coordinate with the creative operations manager to mitigate any potential risks or issues that may impact the quality or timeline of deliverables.
• Facilitate communication between team members, stakeholders, and external partners to ensure alignment on project objectives and outcomes.
• Lead regular project status meetings, providing updates on progress, addressing challenges, and making adjustments as needed.
• External Relationship Management:
• Assist in managing relationships with vendors, contractors, and other external partners involved in project execution.
• Documentation and Evaluation:
• Maintain accurate and organized project documentation for easy reference.
• Contribute to project retrospectives by tracking key milestones and identifying opportunities for future improvements.
• Team Citizenship:
• Play an instrumental role in shaping our processes and workflows, fostering a culture of collaboration, feedback, and openness. Partner closely with various teams to bring exceptional work to fruition.
• Share industry trends, insights, and best practices to elevate the team's collective expertise.
• Cultivate strong relationships within the team and across departments to drive alignment and shared success.
• Work closely with fellow team members within product design and brand creative departments to uphold a collaborative work atmosphere, fostering creativity, innovation, and excellence in project delivery.

What You Should Have:

• Bachelor's degree in Project Management, Business Administration, Design, Communications, or a related field
• 3+ years of experience in project management, preferably within the SaaS industry
• Demonstrated experience in managing creative projects, preferably within a software or technology company
• Proficiency in project management tools and software, such as Asana, Slack, Trello, and Notion
• Excellent communication, interpersonal, and problem-solving skills
• Strong organizational and time management abilities, with the capacity to handle multiple projects concurrently
• Adaptable, flexible, and capable of responding to change in projects and processes.
• Familiarity with product design processes, UX/UI principles, and design thinking methodologies
• Experience working with cross-functional teams and managing stakeholder relationships
• Creative mindset with a passion for innovation and design excellence
• A compassionate doer who seeks to improve our processes and regularly works to identify areas to maximize team efficiency
• Great team player, highly self-motivated. Ability to collaborate closely with copywriters, designers, and engineers
• You are resilient, reliable, and optimistic

Nice to Haves:

• Experience working in a SaaS or technology-driven company
• Experience with Product and Brand Design teams
• Certification or training in project management, creative management, or operations management is a plus

$70,400 - $105,600 a year

The pay range for this position is $70,400 to $105,600for all US locations. Articulate takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. This position is also bonus eligible. Articulate also offers a robust suite of benefits, check outthe websitefor a full list.

The application window for this position is expected to close 90 days from the original posting date.

About us

Articulate Global, LLC, is the leading SaaS provider of creator platforms for online workplace training. Founded by Adam Schwartz in 2002, Articulate provides creator tools and services that make it simple for enterprises and SMBs to develop, deliver, and analyze online workplace training that’s engaging and effective.Increasingly, organizations must reskill employees for ever-changing remote and hybrid work environments, create learning cultures that attract and retain employees in a tight labor market, and use training to build more equitable, empowering, and engaging workplaces. Articulate helps organizations address these critical business needs with its creator platform for workplace training. Articulate 360—a suite of creator tools for online courses—was named the 7th most-loved product in the world by TrustRadius in 2021. AndRise—an all-in-one online training system that makes online training easy to create, enjoyable to take, and simple to manage—is the first creator platform for SMBs and departments within the enterprise. Articulate has more than 118,000 customers in 170 countries and counts all 100 of the Fortune 100 companies as customers.

Named one of Inc. Magazine’s Best Workplaces 2022 and a leader in building ahuman-centered organization, Articulate is guided by a commitment to provide the best value to customers, do right by employees, and create an equitable, empowering workplace for all. As a human-centered organization, we honor people’s humanity knowing that each person’s unique history, vulnerabilities, and social location inform how we show up with one another. We embrace our connectedness, aware that what we do and say impacts others. We give each other grace because we are all works in progress, learning and evolving every day. And we take responsibility for ourselves and are serious about our accountability to each other. In all we do, we strive to create an equitable, sustainable, and empowering workplace while we drive results for the business and make a positive impact in the world.Read more about our values here.

Articulate Global, LLC is an Equal Employment Opportunity and Affirmative Action employer and complies with all applicable federal, state, and local fair employment practices laws. All employment decisions at Articulate are based on business needs, job requirements, and individual qualifications directly related to the job, without regard to any protected characteristic or class, including, but not limited to, race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.Qualified candidates with criminal histories will be considered for this role in a manner consistent with applicable law. Articulate is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation related to the application process due to a disability, you may contact us at [e-mail].

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