Creative Operations Manager

ZipRecruiter; San Francisco (CA); Hybrid; USD 132,000 - 172,000; Full time

Job summary

Join a leading creative agency within Visa as a Creative Operations Manager. You'll enhance workflows and manage projects to deliver high-quality content for a range of marketing campaigns. This hybrid role requires expertise in project management and stakeholder collaboration, with a focus on creativity and operational efficiency.

Benefits

Health Coverage

401(k)

Paid Time Off

Wellness Programs

Qualifications

• 5+ years of relevant experience with a Bachelor's degree.
• 8+ years in creative operations or project management preferred.

Responsibilities

• Develop and implement tools for creative operations.
• Manage project planning, resourcing, and scheduling.
• Identify and simplify workflow complications.

Skills

Stakeholder Management

Project Management

Creative Process Understanding

Education

Bachelor's Degree

PhD

Tools

Adobe WorkFront

Job description

Job Description

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Do you want to work on thumb-stopping social media content, original campaign creative, and even the occasional broadcast commercial? Do you like the idea of working with celebrity athletes from the NFL, FIFA, Olympics, and Formula 1? AND would you like to do all that for one of the world’s most recognizable brands and our Fortune 500 clients? If yes, then introductions are in order.

We are Ad Hock, Visa's internal creative agency. Just as Visa founder Dee Hock revolutionized the way we pay, Ad Hock is taking a new approach by developing a fully functional in-house advertising agency. We create high-visibility content supporting every layer of the funnel, starting with brand awareness. Approximately 50% of our efforts support Visa’s core brand and sponsorships, while the other 50% support Visa’s partners and clients as an external creative agency. It’s a dynamic mix of client-side and agency life!

Our team is rapidly expanding, and we’re looking for a Creative Operations Manager to scale our tools and workflows to meet increasing client demand for bigger, better, bolder content.

If you excel at developing workflows that enable a fast-growing team to operate efficiently, we want to speak with you! You will manage project planning, resourcing, scheduling, and tracking to ensure smooth operations.

You will have a broad overview of all team activities, working closely with internal and external stakeholders to deliver high-quality content on time and within budget.

You will report to the Sr. Director of Creative Operations and collaborate with project managers, producers, account teams, creative teams, and external partners.

Responsibilities

1. Develop and implement tools to support creative operations, aiming for optimal efficiency.
2. Support resource management, budgeting, workflow optimization, and project tracking.
3. Identify and simplify workflow complications.
4. Train teams on project management tools.
5. Manage incoming work streams and understand multi-channel creative marketing campaigns.
6. Track projects, scope costs and timelines, and prioritize requests.
7. Lead weekly team check-ins and ensure projects stay on track.
8. Identify potential bottlenecks proactively.
9. Act as a strategic partner and problem solver, fostering a culture of creativity and collaboration.
10. Be an expert in project management software, particularly Adobe WorkFront, and in optimizing team efficiencies.
11. Champion values of equity, inclusion, and sustainability in creative work.

This position is hybrid; days in the office will be confirmed by your manager.

Qualifications

Basic Qualifications: 5+ years of relevant experience with a Bachelor's degree, or 2+ years with an advanced degree, or no experience with a PhD.

Preferred Qualifications: 8+ years in creative operations, production, or project management within an agency or in-house team; deep understanding of the creative process and tools; experience with broadcast, social media, web video, OOH, print, digital ads, and email marketing; excellent stakeholder management skills; proficiency in project management tools and Adobe WorkFront.

Additional Information

Work Hours: Varies based on department needs.

Travel: 5-10% of the time.

Physical/Mental Requirements: Office-based; sitting, standing, communication, and standard office equipment use.

Visa is an EEO employer. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, or veteran status. We also consider qualified applicants with criminal histories in accordance with applicable laws and guidelines.

U.S. Applicants: Salary range is $132,300 - $172,000 annually, potentially including incentives, bonuses, and equity. Benefits include health coverage, 401(k), paid time off, and wellness programs.