Creative Operations Manager, Device Packaging, Device Packaging Experience

Amazon; San Francisco (CA); On-site; USD 83,000 - 160,000; Full time

Job summary

Join a forward-thinking company as a Creative Operations Manager, where you'll blend creativity with operational excellence. In this pivotal role, you'll manage the end-to-end graphic design and production process, ensuring that our device packaging meets high standards and delights customers. Collaborate with diverse teams, manage vendor relationships, and optimize resources to drive efficiency. If you're passionate about consumer electronics and thrive in a dynamic environment, this opportunity is perfect for you. Be part of a team that values innovation and creativity, making a significant impact on the customer experience.

Benefits

Medical Benefits

401(k) Plan

Employee Discounts

Paid Time Off

Flexible Work Schedule

Career Development Opportunities

Wellness Programs

Qualifications

• 3+ years of packaging studio management or equivalent experience.
• Strong expertise in managing complex projects and resource allocation.
• Experience in packaging and print artwork development.

Responsibilities

• Develop resource forecasts aligned with product roadmap.
• Oversee budget planning and submission process.
• Implement and optimize digital tools for project management.

Skills

Project Management

Analytical Thinking

Communication Skills

Resource Planning

Problem-Solving

Education

Bachelor’s degree in Business

Bachelor’s degree in Graphic Arts

Bachelor’s degree in Marketing

Bachelor’s degree in Advertising

Tools

Wrike

WorkFront

Adobe Illustrator

Adobe InDesign

Adobe Photoshop

Adobe Acrobat

Excel

Word

Job description

Creative Operations Manager, Device Packaging, Device Packaging Experience

Job ID: 2968966 | Amazon.com Services LLC

Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced devices like Fire tablets, Fire TV, and Amazon Echo. What will you help us create?

As the Device Packaging Experience (DPX) team’s Creative Operations Manager, you will be the cornerstone of our team's operational efficiency, balancing creative needs with business objectives. This position requires a unique blend of analytical thinking, resource planning, and operational expertise. You understand all the elements of the graphic design, production and printing process from end-to-end. You are the relationship manager between our creative resources and our stakeholders (Creative Program Management, Asset Management, Program Management, etc.) and external vendors, enabling our artists to produce bar-raising device packaging & publications that delights millions of customers worldwide.

Responsibilities include:
* Develop resource forecasts aligned with product roadmap and program schedules
* Prioritize projects to meet deadlines while optimizing team workload distribution
* Track and analyze program metrics to guide design and production planning
* Collaborate with internal teams on peak season planning, including resource allocation and budget management
* Oversee quarterly department wide budget planning and submission process
* Analyze business processes and create resource models to determine staffing needs
* Own design studio operations including: scheduling team meetings, coordinating with facilities, maintaining studio and printer supplies
* Build and maintain relationships with global vendors, including training coordination and performance monitoring
* Coordinate press checks between internal teams and external partners, managing print sample archives
* Implement and optimize digital tools, including Digital Asset Management (DAM) and Program Management systems
* Establish and improve Standard Operating Procedures (SOPs)

BASIC QUALIFICATIONS

- Bachelor’s degree in Business, Graphic Arts, Marketing, Advertising, or related studies
- 3+ years of packaging studio management, creative traffic management, or equivalent experience

PREFERRED QUALIFICATIONS

* Experience in packaging and/or print artwork development
* Strong expertise in managing complex projects
* Experience with web-based project management software (Wrike, WorkFront or similar productivity tools)
* Proficient with Excel and Word
* Familiarity with Adobe CS (Illustrator, InDesign, Photoshop, and Acrobat)
* Excellent written and oral communication skills, as well as ability to problem-solve effectively
* Demonstrated ability to work in a fast-paced, ambiguous, deadline-driven work environment
* Ability to earn trust, engage, and influence people and teams at every level in the organization
* Can easily shift from thinking big to rolling up your sleeves to execute smaller tasks
* Ability to multi-task and manage a high volume of packaging activities with constant changes
* Enthusiasm for getting “hands on” in collaborative team environments
* Proven ability to balance long-term visioning with immediate needs
* Experience in consumer electronics

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $83,100/year in our lowest geographic market up to $159,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.