Creative Operations

Visa Hunt; United States; Hybrid; USD 98,000 - 226,000; Full time

Job summary

Zoom seeks a Creative Workflow Lead to partner with design, writers, video, and leadership to improve creative workflows, develop AI-powered tools, and bring AI into the creative process. You will help teams move from idea to delivery with high creative quality.

You will build and maintain systems in Figma, Jira, and other collaboration platforms, and nurture relationships across internal and external partners while balancing priorities and timelines.

Qualifications

• Bachelor's degree in Design, Technology, Communications, Business, or a related field.
• 5–8 years of experience in creative operations, creative project management, or related creative role.
• Strong understanding of design and creative workflows, especially with Figma.

Responsibilities

• Managing creative workflows from intake through delivery, including scoping, resourcing, scheduling, and prioritization.
• Building deep relationships across internal teams and external partners, communicating with clarity and grace while aligning stakeholders around goals, timelines, and deliverables.
• Partnering with designers and creative teams to improve processes, remove roadblocks, and ensure projects have inputs and resources.
• Developing and implementing AI-powered tools, automations, and workflows to improve efficiency across the creative organization.
• Building and maintaining systems in Figma, Jira, and other collaboration platforms to improve visibility and team productivity.
• Evaluating emerging AI and creative technologies and integrating them into workflows.

Skills

Figma

Project management

Stakeholder management

AI tooling

Education

Bachelor's degree in Design, Technology, Communications, Business, or related field

Tools

Jira

Adobe Creative Cloud

Figma

Job description

What you can expect

Build smarter ways for Zoom’s creative teams to work. Partner with designers, writers, video, and creative leadership to improve workflows, develop new tools and automation, and bring AI into the creative process. Help teams move from idea to delivery more efficiently while maintaining a high bar for creative quality.

About the Team

Our brand creative marketing team produces work that connects people to Zoom’s story. We collaborate daily across design, video, motion, and copy disciplines, as well as internal marketing partners and external agencies. We’re looking for a creative workflow lead who understands how creative teams work, can connect people, processes, and technology to make our work more effective.

Responsibilities

• Managing creative workflows from intake through delivery, including project scoping, resourcing, scheduling, and prioritization.
• Building deep relationships across internal teams and external partners, communicating with clarity and grace while aligning stakeholders around goals, expectations, timelines, and deliverables.
• Partnering with designers and creative teams to improve processes, remove roadblocks, and ensure projects have the right inputs and resources.
• Developing and implementing AI-powered tools, automations, and workflows that improve efficiency across the creative organization.
• Building and maintaining systems in Figma, Jira, and other creative collaboration platforms to improve visibility, organization, and team productivity.
• Evaluating emerging AI and creative technologies and identifying opportunities to integrate them into existing workflows. Evolving team tools, systems, and workflows to support a fast-moving creative organization.

What we’re looking for

• Have a Bachelor's in Design, Technology, Communications, Business, or a related field (or equivalent professional experience). With 5–8 years of experience in creative operations, creative project management, creative technology, or a related creative role.
• Demonstrate a deep understanding of design and creative workflows, particularly within Figma, and how designers and creative teams move from concept through final delivery.
• Have experience managing complex creative projects and stakeholders, balancing priorities, resources, timelines, and competing needs across multiple initiatives.
• Build trust and alignment across internal and external teams. Communicate with clarity, diplomacy, and grace, and comfortably navigate differing perspectives, priorities, and levels of seniority.
• Demonstrate curiosity and fluency with AI tools, automation, and emerging technologies, with the ability to turn new capabilities into practical creative workflows.
• Use Figma, Jira, Adobe Creative Cloud, and collaboration tools to organize and improve creative work. Experience building automated or AI-powered workflows is highly valued.

Salary Range or On Target Earnings:

Minimum:

$97,600.00

Maximum:

$225,700.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

Anticipated Position Close Date:

09/02/26

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learnfor more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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