Creative Marketing Operations Manager

Benco Dental; Pittston (Luzerne County); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical & Vision Benefits on Day 1

401k Package on Day 1

Paid Time Off

Profit Sharing

Flexible/Hybrid Working

Associate Discounts

Tuition Savings Program

Culture of care

Job summary

Benco Dental, through its Shared Services, seeks a Creative Marketing Operations Manager to optimize creative and marketing operations and lead the PMO. You will guide cross-functional teams, manage budgets, and drive initiatives from concept to completion.

The role emphasizes building high-performing teams, improving workflows, and delivering measurable portfolio results while aligning with the company’s 95+ year family-owned legacy and growth goals.

Qualifications

• Bachelor's degree in Business Administration, Project Management, or related field or equivalent combination of education and additional years of relevant experience.
• 7-9 years in Creative Operations Management or similar role.
• 4-6 years leading creative teams.
• 4-6 years marketing operations budget management at scale.

Responsibilities

• Develop and implement enterprise-wide intake processes for creative sourcing requests.
• Design and optimize creative workflows, identifying bottlenecks.
• Establish and maintain best practices for creative operations with scalability in mind.
• Partner with creative leadership to monitor scope and continuously improve internal processes.
• Lead change management initiatives across the organization.
• Lead and develop the Project Management Office, establishing strategic direction and best practices.
• Build, mentor, and manage a team of project managers and creative operations professionals.
• Drive organizational excellence through standardized project management methodologies.
• Establish and evaluate project governance frameworks and policies.
• Provide executive-level reporting on portfolio performance and resource utilization.
• Oversee marketing operations and PMO budget planning, tracking, and optimization.
• Direct resource management, allocation, and workload balancing for creative teams.
• Develop and maintain workflows for hiring freelancers and creative vendors with fair, transparent processes.
• Guide contractor communications through interviews, contracting, and hiring processes.
• Build and maintain a database of vetted partners across creative disciplines.
• Foster partnerships with senior stakeholders and executive team members.
• Build strategic relationships with artists and agency representatives to secure up-and-coming talent.
• Establish and maintain strong internal partnerships across departments.
• Lead cross-departmental collaboration and communication initiatives.
• Drive the evaluation and implementation of creative technology solutions.
• Establish and monitor KPIs for project success and team performance.
• Ensure quality standards are met across all creative deliverables.
• Oversee digital asset management systems and creative technology & workflow platforms.
• Drive portfolio-level project planning and execution timelines.

Skills

Strategic thinking

Budget oversight

Project management

Cross-functional leadership

Creative management tools

Analytical skills

Executive communication

Resource allocation

Change management

Creative automation software

Creative industry experience

Digital asset management

Education

Bachelor's degree

PM-related certification or equivalent

Tools

PMO tools

Workflow software

Agile tools

Vendor databases

Job description

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Pittston, PA. This is a hybrid position requiring at least 2 days per week onsite.

Creative Marketing Operations Manager at 1930 Ventures Shared Services

As the next evolution of our family enterprise, Shared Services proudly operates under the emerging 1930 Ventures brand. Candidates may see both Benco Dental and 1930 Ventures during this transition period, while our commitment to our employees, customers, and culture remains unchanged.

Our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you!

What’s in it for YOU?

Medical, Dental and Vision Benefits Effective on Day 1

401k Package Effective on Day 1

Paid Time Off Program

Profit Sharing

Flexible/At Home Working Options

Associate Discounts and Community Giveback Programs

College Tuition Savings Program

Caring Family Culture Toward all Associates

Certified as a FORTUNE Great Place to Work

Opportunities to join resource groups that promote Diversity, Equity, and Inclusion

Family owned for 95+ years

Position Summary:

In the Creative Marketing Operations Manager role, you will oversee and optimize our organization's creative and marketing operations processes while providing strategic direction to the PMO (Project Management Office). You will be responsible for building and leading high-performing teams, managing workflows, resources, and relationships across internal teams, freelancers, and creative vendors while ensuring efficient budget utilization and project execution from conception to completion.

Do YOU Possess These Skills and Attributes?

• Strong strategic thinking and organizational leadership abilities.
• Excellence in budget oversight and financial planning.
• Exceptional project and portfolio management expertise.
• Demonstrated ability to lead and develop cross-functional teams.
• Proficiency with creative management solutions and project management tools.
• Strong analytical and problem-solving abilities.
• Executive-level communication and relationship building skills.
• Experience with resource allocation and workload balancing.
• Change management and organizational development expertise.
• Experience with creative automation software and workflow optimization tools.
• Background in creative industries (design, marketing, advertising, etc.)
• Knowledge of digital asset management systems.
• Experience building and maintaining vendor/freelancer databases.
• Understanding of creative project metrics and performance analytics.
• Experience with Agile transformation initiatives.

Do These Responsibilities Interest YOU?

• Develop and implement enterprise-wide intake processes for creative sourcing requests.
• Design and optimize creative workflows, identifying and resolving bottlenecks.
• Establish and maintain best practices for creative operations with scalability in mind.
• Partner with creative leadership to monitor scope and continuously improve internal processes.
• Lead change management initiatives across the organization.
• Lead and develop the Project Management Office, establishing strategic direction and best practices.
• Build, mentor, and manage a team of project managers and creative operations professionals.
• Drive organizational excellence through standardized project management methodologies.
• Establish and evaluate project governance frameworks and policies.
• Provide executive-level reporting on portfolio performance and resource utilization.
• Oversee marketing operations and PMO budget planning, tracking, and optimization.
• Direct resource management, allocation, and workload balancing for creative teams.
• Develop and maintain workflows for hiring freelancers and creative vendors with fair, transparent processes.
• Guide contractor communications through interviews, contracting, and hiring processes.
• Build and maintain a database of vetted partners across creative disciplines.
• Foster partnerships with senior stakeholders and executive team members.
• Build strategic relationships with artists and agency representatives to secure up-and-coming talent.
• Establish and maintain strong internal partnerships across departments.
• Lead cross-departmental collaboration and communication initiatives.
• Drive the evaluation and implementation of creative technology solutions.
• Establish and monitor KPIs for project success and team performance.
• Ensure quality standards are met across all creative deliverables.
• Oversee digital asset management systems and creative technology & workflow platforms.
• Drive portfolio-level project planning and execution timelines.

Do YOU Meet These Requirements?

• Bachelor's Degree inBusiness Administration, Project Management, or related field or equivalent combination of education and additional years of relevant experience.
• 7-9 years ofCreative Operations Management or similar role.
• 4-6 years of experience leading and managing creative teams.
• 4-6 years of demonstrated experience in marketing operations budget management at scale.

Who We Are: It’s our Mission to Drive Dentistry Forward

1930 Ventures, a family enterprise that includes Benco Dental, is the largest family owned, full-service dental distributor in the United States, and has remained in the family since 1930—a family that now includes more than 40,000 customers and over 1,700 associates in the 48 contiguous states. In 2025, we posted revenues of $1B.

We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services and solutions, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking, 'What does the customer want?'