Strategic Creative Marketing Operations Lead

Benco Dental; Pittston (Luzerne County); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical & Vision Benefits on Day 1

401k Package on Day 1

Paid Time Off

Profit Sharing

Flexible/Hybrid Working

Associate Discounts

Tuition Savings Program

Culture of care

Job summary

Benco Dental, through its Shared Services, seeks a Creative Marketing Operations Manager to optimize creative and marketing operations and lead the PMO. You will guide cross-functional teams, manage budgets, and drive initiatives from concept to completion.

The role emphasizes building high-performing teams, improving workflows, and delivering measurable portfolio results while aligning with the company’s 95+ year family-owned legacy and growth goals.

Qualifications

• Bachelor's degree in Business Administration, Project Management, or related field or equivalent combination of education and additional years of relevant experience.
• 7-9 years in Creative Operations Management or similar role.
• 4-6 years leading creative teams.
• 4-6 years marketing operations budget management at scale.

Responsibilities

• Develop and implement enterprise-wide intake processes for creative sourcing requests.
• Design and optimize creative workflows, identifying bottlenecks.
• Establish and maintain best practices for creative operations with scalability in mind.
• Partner with creative leadership to monitor scope and continuously improve internal processes.
• Lead change management initiatives across the organization.
• Lead and develop the Project Management Office, establishing strategic direction and best practices.
• Build, mentor, and manage a team of project managers and creative operations professionals.
• Drive organizational excellence through standardized project management methodologies.
• Establish and evaluate project governance frameworks and policies.
• Provide executive-level reporting on portfolio performance and resource utilization.
• Oversee marketing operations and PMO budget planning, tracking, and optimization.
• Direct resource management, allocation, and workload balancing for creative teams.
• Develop and maintain workflows for hiring freelancers and creative vendors with fair, transparent processes.
• Guide contractor communications through interviews, contracting, and hiring processes.
• Build and maintain a database of vetted partners across creative disciplines.
• Foster partnerships with senior stakeholders and executive team members.
• Build strategic relationships with artists and agency representatives to secure up-and-coming talent.
• Establish and maintain strong internal partnerships across departments.
• Lead cross-departmental collaboration and communication initiatives.
• Drive the evaluation and implementation of creative technology solutions.
• Establish and monitor KPIs for project success and team performance.
• Ensure quality standards are met across all creative deliverables.
• Oversee digital asset management systems and creative technology & workflow platforms.
• Drive portfolio-level project planning and execution timelines.

Skills

Strategic thinking

Budget oversight

Project management

Cross-functional leadership

Creative management tools

Analytical skills

Executive communication

Resource allocation

Change management

Creative automation software

Creative industry experience

Digital asset management

Education

Bachelor's degree

PM-related certification or equivalent

Tools

PMO tools

Workflow software

Agile tools

Vendor databases

Job description

Benco Dental, through its Shared Services, seeks a Creative Marketing Operations Manager to optimize creative and marketing operations and lead the PMO. You will guide cross-functional teams, manage budgets, and drive initiatives from concept to completion.

The role emphasizes building high-performing teams, improving workflows, and delivering measurable portfolio results while aligning with the company’s 95+ year family-owned legacy and growth goals.