Creative Account Manager

Kaleidoscope®; Chicago (IL); On-site; USD 55,000 - 81,000; Full time

Job summary

An innovative creative collective is seeking a passionate Creative Account Manager to enhance client satisfaction and drive project success. In this dynamic role, you'll manage multiple projects while applying strategic insights to foster strong client relationships. Your expertise in account management will be pivotal in delivering exceptional results that align with client goals. Join a vibrant team that values creativity and collaboration, where your contributions will shape impactful brand solutions. This is a fantastic opportunity to grow within a supportive environment that champions personal and professional development.

Benefits

Flexible work arrangements

Generous PTO/Floating Holidays

Health, dental, and vision insurance

401(k) plan with employer match

Unlimited Starbucks coffee

Paid Parental Leave

Employee Assistance Program

Qualifications

• 3+ years in Account Services or Management.
• Experience with brand packaging and identity design preferred.

Responsibilities

• Ensure projects are delivered on scope, on time, and on budget.
• Identify and scope out client needs and next projects.

Skills

Account Management

Client Relationship Management

Project Management

Brand Strategy

Education

BS/BA in Marketing

BS/BA in Business

BS/BA in Communication

Job description

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This range is provided by Kaleidoscope. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00/yr - $81,000.00/yr

Kaleidoscope is a creative collective of thinkers, designers and makers that together connect people and brands.

At Kaleidoscope, we believe the most effective brand solutions require both abstract thinking & tangible results. And like a kaleidoscope that combines colors, shapes and forms to allow us to view the world through a unique point of view, our creative collective of thinkers, designers and makers come from all walks of life and flex all types of skills to provide fresh perspectives rooted in Strategy, Design and Prototyping.

THE ROLE

The Account Manager is responsible for achieving and maintaining client satisfaction by ensuring projects are delivered on scope, on time, and on budget. As an Account Manager, the expectation is flawless project management and emerging in the ability to provide strategic insight to establish a strong relationship with your clients to grow the existing business while adding value to new business opportunities.

You are the perfect fit for this role if you are a firm believer that your client’s goals and success are YOUR goals and successes. You are passionate about being a resource and providing efficient service as it relates to current and future trends, technology and information affecting your client’s business, the industry and Kaleidoscope. You are aware of the landscape and can provide council on strategies and tactics that position your clients for success. You listen more than you talk and the question you find yourself asking each day is “What does my client need next?”

Responsibilities

• Fluent in Kaleidoscope’s design and production methodologies and can effectively manage and apply it to multiple projects, on time and on budget.
• Proactively identify and scope out client’s needs and the next project.
• Based on the complexity of the project and/or client, you are able to own the approach and accountable for the deliverables.
• Maintain accurate budget records and track projects against that budget.
• Proactively uphold the systems and processes that capture potential over-budget situations and effectively address those situations with your Account Director
• Consistently follow-through on each respective client to ensure that budgeted revenue is billable, collectible and we remain profitable.
• Understand the role of brand strategy and can leverage this knowledge to effectively inform decisions and recommendations.
• Develop a minimum of two case studies or contribute to industry expertise (via blog, publication, etc.) on an annual basis.
• Assist with the team on partnering with ECD, SDCGD and SD to deliver client acquisition and develop organic business opportunities that are known and unknown
  
  
  

Qualifications

• 3+ years in an Account Services or Management, Marketing, Merchandising, PR, role or a related field
• Experience with brand packaging and/or identity design experience with a major CPG brand, a plus
• Proven experience managing, servicing, and/or growing a book of business
• Excels in both an independent and team environment
  
  
  

Education

• BS/BA in Marketing, Business, Communication or equivalent
  
  
  

At Kaleidoscope, we value our team members and strive to provide them with a competitive benefits package that supports their well-being and helps them achieve their financial and personal goals. In addition to a great studio space, unlimited Starbucks coffee, and awesome people (and sometimes dogs) to work with, we offer a comprehensive benefits package for full-time team members, including:

• Flexible work arrangements, including work-from-home options and flexible hours, for certain roles;
• Generous PTO/Floating Holidays, Paid Holidays, and Paid Parental Leave to support work-life balance;
• Health, well-being, and retirement benefits, including medical, dental, and vision insurance;
• 100% employer-paid Basic Life and AD&D Insurance;
• Voluntary Life Insurance for additional coverage for yourself, partner, and children;
• Voluntary Short-Term and Long-Term Disability Insurance (STD and LTD) for added financial protection;
• 401(k) plan with a generous employer match to help you plan for your future;
• Employee Assistance Program - free and confidential support for you and your family
  
  
  

We are proud to be an equal opportunity employer. Upon hire, candidates are required to provide proof of authorization to work in the United States.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Design Services

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