CRE Retail Property Manager

Big V Property Group; Charlotte (NC); On-site; USD 110,000 - 150,000; Full time

Job summary

Big V Property Group, a family-owned leader in premier retail real estate, seeks a Property Manager to oversee a multi-site portfolio from Charlotte, NC. The role requires up to 50% travel across multi-state properties, with office-based duties in Charlotte and strong vendor coordination.

Responsibilities include ensuring property appearance, tenant relations, and financial performance, while coordinating with Leasing, Construction, and Asset Management to drive portfolio success.

Qualifications

• 5+ years of commercial real estate property management experience required.

Responsibilities

• Own overall appearance, maintenance, and tenant relations for all assigned properties.
• Provide day-to-day guidance to Property Managers assigned to the portfolio; review site visit reports and vendor recommendations.
• Track and approve project approvals across the portfolio; escalate items outside authority.
• Verify scope of work for capital and maintenance projects.
• Maintain records in Yardi, M-Files, and Salesforce; track rent and turnover timelines.
• Coordinate turnover of tenant spaces upon new lease execution.
• Meet with tenants and ensure maintenance is addressed as needed.

Skills

CPM

RPA

Education

Bachelor's degree in business or real estate

Tools

Yardi

M-Files

Salesforce

Job description

Our people are the heart of our success .

We attract top-tier talent

Our collaborative environment empowers our team to take ownership, leverage their individual expertise and make a meaningful impact.

At Big V Property Group, our team is united by a shared passion for excellence and deep commitment to upholding our core values. Our culture is defined by mutual respect and support for one another, creating an environment where everyone can excel. We foster a collaborative environment where we succeed as one family, and encourage open communication across all levels. We also offer continuous learning and development opportunities to support your career and personal growth

Being part of the Big V team has been an incredible experience. It’s rare to find companies that truly prioritize family first! The atmosphere here is amazing, and I’m grateful to work alongside such great colleagues.

Nelson Contreras

Commercial Maintenance Manager

Five years at Big V Property Group has been an incredible journey of growth, challenges, and achievements. I’m grateful for theopportunities, the team, and the experiencesthat have shaped me. Here’s to many more years of success and shared accomplishments!

Vice President – Capital Markets

This past year has been about embracing change and using it to inspire me and my team. What has stood out the most to me are the wonderful team members and support we provide each other. Change has allowed allows us to progress and embrace new opportunities along the way!

Dean Domingo

I enjoy working at Big V because employees are encouraged to think like owners. There’s a strong culture of accountability, collaboration, and finding creative ways to drive results.

Jr. Analyst – Asset Management

We provide our team members with best-in-class benefits to support their professional and personal lives.

Insurance We offer comprehensive health insurance plans to keep you and your family healthy.

Retirement We provide retirement plans to help you secure your financial future.

Professional Development We encourage growth through various professional development opportunities tailored to your career path.

Work-Life Balance We prioritize work-life balance to ensure our employees thrive both personally and professionally.

Wellness Programs We offer various perks, including flexible schedules, wellness programs and fitness challenges.

Culture Our team is distinguished by extensive industry expertise and a deep commitment to ethics and integrity, upholding a culture where our word is our bond, forward thinking and proactive decision-making are essential, and family matters.

Our Team is Our Extended Family

Current Openings

Explore current career opportunities at Big V Property Group and join our team of dedicated industry experts.

Position:CRE Retail Property Manager

Location: Charlotte, NC

Job Id:130

# of Openings:1

Big V Property Group is a family-owned commercial real estate firm, established in 1942, that owns and manages shopping centers primarily in secondary markets. We are looking for a professional, experienced Property Manager to oversee a multi-site portfolio of retail properties across multiple states, based out of our Charlotte, NC office.

Position Overview

Reports To: VP, Property Management

Location: Charlotte, NC (office-based with regular multi-state travel)

Travel: Up to 50%

The Property Manager is responsible for the operational, financial, and physical performance of an assigned multi-site portfolio. This role carries elevated authority for vendor and project approvals and serves as the primary point of coordination between Property Management, Construction, Leasing, and Asset Management on portfolio-level issues.

Core Responsibilities

• Own overall appearance, maintenance condition, and tenant relations for all assigned properties.
• Provide day-to-day guidance to Property Managers assigned to the portfolio; review their site visit reports, escalations, and vendor recommendations.
• Track and approve project approvals across the portfolio; escalate items outside authority to the VP, Property Management or VP Construction.
• Verify scope of work for capital and maintenance projects.
• Maintain accurate records in Yardi (accounting/property management), M-Files (document management), and Salesforce (CRM/tracking).
• Maintain working knowledge of landlord responsibilities: rent commencement dates, lease interpretation, tenant buildouts, and turnover timelines.
• Consolidate portfolio-level reporting (financial, operational, compliance) for the VP, Property Management.
• Implement and maintain compliance with the Big V Tenant Focus Initiative across all assigned properties.
• Establish and maintain tenant relationships to ensure consistent, quality property management service.
• Coordinate turnover of tenant spaces upon new lease execution.
• Correspond with tenants professionally in person, by phone, and by email
• Meet with tenants during site visits to confirm satisfaction and identify unreported issues; ensure tenant-required maintenance is addressed.

Site Inspections & Physical Condition

• Visit each assigned property at least monthly; inspect all structures, landscaping, and hardscape for damage, changing conditions, and risk exposure (e.g., wind damage, debris, settlement, deterioration, trip hazards, driving hazards).
• Document all findings via the company checklist with photographs, entered into M-files
• Maintain fire and life safety compliance for each property, including required annual/multi-year jurisdictional inspections.
• Coordinate with contractors to remediate compliance deficiencies in a timely manner.
• Establish and maintain contractor and vendor relationships across the portfolio.
• Engage contractors to quote projects; qualify bids for equivalent, comparable scopes of work.
• Coordinate with the insurance administrator to confirm COIs and indemnification agreements are obtained and current before work begins.
• Conduct periodic inspections of vendors during capex/construction projects for cleanliness, coordination with tenants, progress, and quality.
• Review and process vendor invoices for timely payment.
• Meet vendors onsite for bids on maintenance contracts or projects.

Keys, Access & Turnover

• Maintain lockboxes and master/individual keys for all vacant spaces and common areas.
• Manage keys and lockbox access for tenant vacancies, new tenants, and terminating tenants, including GWO requests, turnovers, and surrenders.
• Document all access changes in the system of record for leasing and construction coordination.

Response & Availability

• On call to respond to tenant emergencies; not required to travel to a property for a standard emergency, but must be able to reach the tenant, assess the issue, and dispatch/coordinate a vendor to resolve it.
• Required to travel to a property in the event of a large-scale emergency (e.g., natural disaster, structural failure, life-safety event).
• Own initial reporting, correspondence, bidding, purchase orders/contracts, scheduling, and tenant coordination through to completion of each issue or project.

Daily / Recurring Requirements

Each Property Manager reserves at least one hour daily (start or end of day) for the following updates. Compliance is reviewed on a set cadence by the Division Director/VP.

• Upload site photos.
• Log projects to be bid, by property.
• Log inspections completed.
• Maintain expense tracking in the designated system.
• Coordinate ongoing landscape, sweeping, porter, and/or onsite service management; arrange repairs following approval.
• Contribute to long-term budget planning for each assigned property, in coordination with Management/Asset Management.

Qualifications

• Bachelor's degree in business, real estate, or a related field preferred; equivalent professional experience will be considered in lieu of a degree.
• 5+ years of commercial real estate property management experience required; retail/shopping center experience required.
• CPM, RPA, or equivalent industry certification a plus.
• Proficiency with Yardi, M-Files, and Salesforce, or equivalent property management, document management, and CRM platforms.
• Valid driver's license and ability to travel up to 50% across a multi-state portfolio.
• Strong working knowledge of landlord/tenant lease obligations, CAM, and lease administration basics.

Explore your career with Big V Property Group, a family-owned leader in premier retail real estate with an 83-year history of serving communities and creating superior value for investors.

Each and every Big V team member is deeply committed to upholding our values, leading with character and integrity, and delivering exceptional results .