Crane Service Coordinator

Stephenson Equipment Inc; Harrisburg (Dauphin County); On-site; USD 52,000 - 70,000; Full time

Job summary

Stephenson Equipment Inc. is seeking an organized, customer-focused Service Advisor to bridge crane service customers with our shop team. In this full-time role you will coordinate inspections, maintenance, diagnostics, and repairs from initial request through invoicing.

You will ensure accurate work orders, timely communication, efficient scheduling, and a positive customer experience while promoting safe work practices and quality service across the crane shop.

Qualifications

• High school diploma or equivalent required; technical, business, or related postsecondary education preferred.
• Two or more years of experience in service advising, equipment service, shop coordination, customer service, or a related role preferred.
• Experience with cranes, heavy equipment, construction equipment, hydraulics, electrical systems, or diesel-powered equipment is strongly preferred.
• Working knowledge of service department processes, repair terminology, work orders, labor billing, parts coordination, and warranty administration.
• Strong customer service, communication, organization, and problem-solving skills.
• Ability to manage multiple priorities, maintain attention to detail, and meet deadlines in a fast-paced environment.
• Ability to read and understand service documentation, inspection reports, estimates, and technical information.
• Proficiency with Microsoft Office and the ability to learn company business and service-management systems.
• Valid driver's license and satisfactory driving record.

Responsibilities

• Serve as the primary contact for customers requesting crane inspection, maintenance, diagnostic, and repair services.
• Open, maintain, and close accurate work orders, estimates, and service documentation.
• Coordinate scheduling, technician assignments, parts availability, outside services, and customer requirements.
• Provide proactive updates on job status, findings, recommendations, costs, delays, and completion timelines.
• Review technician notes, time entries, inspection reports, parts charges, and approvals before invoicing.
• Track open work orders, estimates, inspections, warranty claims, and completed jobs through final billing.
• Identify preventive maintenance, inspection, and repair opportunities that support customer uptime.
• Work closely with service, parts, sales, rental, accounting, manufacturers, and vendors to resolve issues and deliver quality service.
• Promote safe work practices and support compliant, profitable crane shop operations.

Skills

Customer service

Communication

Organization

Problem solving

Multitasking

Microsoft Office

Service-management systems

Reading technical documentation

Education

High school diploma

Postsecondary education preferred

Tools

MS Office

Service-management systems

Job description

Stephenson Equipment Inc. is seeking an organized, customer-focused Service Advisor to bridge crane service customers with our shop team. In this full-time role you will coordinate inspections, maintenance, diagnostics, and repairs from initial request through invoicing.

You will ensure accurate work orders, timely communication, efficient scheduling, and a positive customer experience while promoting safe work practices and quality service across the crane shop.