Crane & Components Estimator: Technical Quotes & Service

Kito Crosby Limited; Pennsylvania; On-site; USD 65,000 - 75,000; Full time

Job summary

Kito Crosby Limited in Manheim, PA is seeking a Crane and Components Estimator to provide expert, courteous service on inquiries about cranes, crane components, jibs, and gantries, and to support the Customer Service department.

In this full-time role you will take orders by phone, email or mail, prepare quotes, manage returns and RMAs, coordinate shipping, and act as the technical go-to person for the team.

Qualifications

• Prior Customer Service experience – two years preferred.
• Overhead Crane and Hoist experience – two years preferred.
• Technical and mechanical aptitude.
• Strong communication and data-entry skills.
• Willingness to complete company training and travel as needed.
• Proficient with CAD, Excel and Word.

Responsibilities

• Handle incoming calls related to cranes, crane components or parts and respond to inquiries.
• Enter orders received by phone, fax, email or mail and obtain information to complete orders.
• Provide follow-up on each order and track ship date, carrier, and tracking numbers.
• Coordinate special shipping requests and participate in daily production meetings.
• Prepare quotes for cranes and crane components or parts.
• Review requests for returns or adjustments and issue RMAs with explanations.
• Serve as the technical go-to person for the Customer Service Department.

Skills

Overhead Crane and Hoist Experience

Technical and mechanical aptitude

Excellent verbal and written comms

Tools

CAD

Excel

Word

Job description

Kito Crosby Limited in Manheim, PA is seeking a Crane and Components Estimator to provide expert, courteous service on inquiries about cranes, crane components, jibs, and gantries, and to support the Customer Service department.

In this full-time role you will take orders by phone, email or mail, prepare quotes, manage returns and RMAs, coordinate shipping, and act as the technical go-to person for the team.