Crane & Components Estimator — Technical Support

Harrington Hoists, Inc.; Manheim (PA); On-site; USD 65,000 - 75,000; Full time

Job summary

Kito Crosby Limited in Manheim, PA is seeking a Crane and Components Estimator in a full-time, salaried role within the Customer Service department. The position reports to the Customer Service Director and focuses on handling crane and components inquiries, orders, quotes, and shipping logistics.

Candidates should bring two years of customer service and overhead crane experience, strong technical aptitude, proficiency with CAD, Excel, and Word, and the ability to learn new procedures.

Qualifications

• Prior Customer Service experience - two years preferred.
• Overhead Crane and Hoist Experience - two years preferred.
• Technical and mechanical aptitude.
• Ability to successfully complete company training on products and procedures.
• Ability to successfully complete training in Applications Engineering.
• Strong computer skills such as CAD, Excel, and Word.
• Excellent verbal and written communication, training, data entry, computer, calculator, organization, accuracy, and problem solving.

Responsibilities

• Handle incoming calls to the department related to cranes, crane components or crane parts, jibs, and gantries, below the hook devices and technical hoist applications.
• Handle crane related orders received by phone, fax, email, or mail. Enter orders in system per established procedures.
• Provide follow-up as required on each order. Complete crane order and above-mentioned related order changes or cancellations as requested.
• Investigate and report on ship date, carrier, tracking numbers, etc.
• Coordinate special shipping requests with the Production Meeting Group and provide paperwork for review at daily meetings.

Skills

Customer service experience

Technical and mechanical aptitude

Strong verbal and written communicatie

Tools

CAD

Excel

Word

Job description

Kito Crosby Limited in Manheim, PA is seeking a Crane and Components Estimator in a full-time, salaried role within the Customer Service department. The position reports to the Customer Service Director and focuses on handling crane and components inquiries, orders, quotes, and shipping logistics.

Candidates should bring two years of customer service and overhead crane experience, strong technical aptitude, proficiency with CAD, Excel, and Word, and the ability to learn new procedures.