Crane & Components Estimator – Technical Support

Columbus McKinnon; Manheim (PA); On-site; USD 65,000 - 75,000; Full time

Job summary

Columbus McKinnon is seeking a Crane and Components Estimator to provide professional, courteous service for customers’ crane inquiries, manage orders, and support the Customer Service Department with technical guidance. The role involves responding to calls, processing orders, quotes for cranes and components, and coordinating with Production and Engineering teams.

The successful candidate will have 2+ years in customer service and hands-on experience with overhead cranes and hoists, plus

Qualifications

• Two years of customer service experience preferred.
• Overhead crane and hoist experience two years preferred.
• Technical and mechanical aptitude required.
• Ability to complete company training on products/procedures.
• Ability to complete training in Applications Engineering.
• Strong computer skills (CAD, Excel, Word).
• Excellent verbal and written communication, data entry, organization and problem solving.

Responsibilities

• Handle calls related to cranes, components and parts; respond to questions.
• Process crane-related orders received by phone, fax, email or mail; enter orders in system.
• Provide order follow-up and manage changes, cancellations, ship dates, tracking, etc.
• Coordinate special shipping with Production Meeting Group; prepare paperwork for daily meetings.
• Represent Customer Service at Daily Production Meeting.
• Initiate purchase requisitions from Materials for non-stock items.

Skills

Customer service

Overhead crane

Mechanical aptitude

Training

Data entry

Verbal & written communication

Problem solving

Tools

CAD

Excel

Word

Job description

Columbus McKinnon is seeking a Crane and Components Estimator to provide professional, courteous service for customers’ crane inquiries, manage orders, and support the Customer Service Department with technical guidance. The role involves responding to calls, processing orders, quotes for cranes and components, and coordinating with Production and Engineering teams.

The successful candidate will have 2+ years in customer service and hands-on experience with overhead cranes and hoists, plus