Craft Cocktail Bartender & Guest Experience Specialist

Hawks Cay Resort; Marathon (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Hawks Cay Resort in Marathon, FL is seeking an experienced bartender to greet guests, mix drinks, and provide friendly service in a busy resort bar. You will maintain bar cleanliness, stock, and beverage preparation while ensuring guests have a memorable experience.

Join a dynamic team and contribute to guest satisfaction by delivering quality beverages, adhering to safety standards, and upselling cocktails and beers in a fast-paced setting.

Qualifications

• Customer service experience in bar or restaurant.
• Knowledge of beverage and cocktail preparation.
• Ability to work flexible shifts, including evenings and weekends.

Responsibilities

• Greet customers, take drink/food orders, create/serve alcoholic and non-alcoholic beverages including cocktails and beer.
• Assist and approach all guests in a sincere, courteous, and service-oriented manner, and whenever possible, go the extra mile to ensure total guest satisfaction.
• Learn and use guest’s name to address them. Remember regular guest’s favorite drinks.
• Thoroughly and correctly set up the bar prior to opening; make sure bar is clean before and at the end of shift according to operational policies and standards to ensure guest comfort and satisfaction.
• Completes necessary side-work as per schedule, this includes stocking and organizing all liquor, juices, glassware, paper, wines, cut fruit, etc.
• Answer guest’s questions regarding menu items and beverages served, their garnish, contents, and preparation methods confidently and accurately.
• Utilize suggestive selling techniques to increase check averages.
• Complete and maintain up-to-date alcohol serving class, such as TIPS and/or other state approved classes.
• Check guest order prior to serving to ensure that appearance, temperature, and portions are correct.
• Assist in maintaining beverage cost by reducing unnecessary waste.
• Conduct and be aware of inventory at all times and requisition daily supplies as needed to ensure efficient operations.
• Take orders accurately and follow proper cashiering functions by completing/closing guest checks and submitting information into POS system.

Skills

Guest interaction

Suggestive selling

Cash handling

Food service

Teamwork

Education

High school diploma

Tools

POS system

Bar setup

Job description

Hawks Cay Resort in Marathon, FL is seeking an experienced bartender to greet guests, mix drinks, and provide friendly service in a busy resort bar. You will maintain bar cleanliness, stock, and beverage preparation while ensuring guests have a memorable experience.

Join a dynamic team and contribute to guest satisfaction by delivering quality beverages, adhering to safety standards, and upselling cocktails and beers in a fast-paced setting.