Craft Beer & Guest Experience Ambassador

Crooked Hammock Brewery; Lewes (DE); On-site; USD 17,000 - 30,000; Full time

Benefits offered by this job

Food, beverage & retail discounts

Growth & development opportunities

Paid time off for eligible full-time

Benefits for eligible salaried team

Celebrate Wellness access to mental‑he

Team events and perks

Other perks and experiences

Job summary

Crooked Hammock Brewery is seeking a dedicated server to welcome guests, guide them through menus, and share the Crooked Hammock story while delivering exceptional hospitality. You will take orders, input into the POS, and ensure timely service with attention to detail.

Ideal candidates bring restaurant experience, beer knowledge, and a flexible schedule to work nights and weekends; you will contribute to an engaging backyard atmosphere and memorable guest moments.

Qualifications

• Must be at least 18 years old.
• At least one year of restaurant experience preferred.
• Must have reliable transportation.
• Must be eligible to work in the United States.
• Have thorough knowledge of beer, wine and liquor and common drink recipes.
• Possess basic math skills and have the ability to handle money and operate a cash register.
• Be able to work in a standing position for long periods of time (up to 8 hours).
• Be able to reach, bend, stoop and frequently lift up to 40 pounds.
• Must have flexibility in schedule to work nights and weekends.

Responsibilities

• Welcome every guest with genuine hospitality, create a fun and relaxed experience, and build connections that turn first-time visitors into regulars.
• Know our food, Crooked Hammock beers and signature drinks inside and out; guide guests through the menu, highlight features and make thoughtful recommendations.
• Share the Crooked Hammock story, fuel the passion behind our beer and promote current offerings, events and experiences throughout the restaurant.
• Take orders accurately, enter them promptly into the point-of-sale system and deliver food and beverages efficiently.
• Stay engaged with your tables, anticipate needs, accommodate special requests and respond quickly and courteously to questions or concerns.
• Look for natural opportunities to enhance the experience through additional food, beverage and dessert recommendations.
• Maintain clean, organized and guest-ready tables and service areas throughout each shift.
• Prepare checks, process payments accurately and make sure every guest receives a genuine farewell and invitation to come back.
• Follow Crooked Hammock Steps of Service, responsible alcohol service practices and all applicable policies and regulations.
• Complete opening, closing and side-work responsibilities and help keep service areas stocked, clean and ready to go.
• Be a great teammate: run food, clear and reset tables, communicate with the team and jump in wherever needed to keep service running smoothly.
• Live the Crooked Hammock brand by bringing your personality, having fun, taking pride in the experience we create and making decisions in the best interest of our guests, team and restaurant.

Skills

Guest hospitality

Beer knowledge

Cash handling

Customer service

Tools

POS system

Job description

Crooked Hammock Brewery is seeking a dedicated server to welcome guests, guide them through menus, and share the Crooked Hammock story while delivering exceptional hospitality. You will take orders, input into the POS, and ensure timely service with attention to detail.

Ideal candidates bring restaurant experience, beer knowledge, and a flexible schedule to work nights and weekends; you will contribute to an engaging backyard atmosphere and memorable guest moments.