CQI Service Coordinator - Statewide

Lutheran Services in Iowa; Denison (IA); On-site; USD 58,000 - 72,000; Full time

Benefits offered by this job

Competitive pay

401(k) match

Paid time off

Flexible scheduling

Mileage reimbursement

Insurance coverage

Professional development

EAP services

Pet insurance

Job summary

Lutheran Services in Iowa (LSI) seeks a full-time, statewide Continuous Quality Improvement (CQI) Service Coordinator to support the Foster Care and Adoption Recruitment, Retention, Training and Support department. The role emphasizes oversight of program compliance, quality assurance, data analysis, and risk management across programs.

The successful candidate will hold a bachelor's degree in human services or health care with at least five years of related experience, with preferred master’s

Qualifications

• Must have a bachelor's degree with minimum five years related experience.
• Familiarity with Iowa regulations for programs/services offered by LSI is preferred.
• Strong documentation, outcome development and tracking skills required.

Responsibilities

• Review program documentation to support CQI initiatives.
• Monitor compliance with agency standards and regulatory requirements.
• Provide training and guidance on service delivery standards.
• Analyze program data and help implement CQI, quality assurance, and risk management processes.

Skills

Outcome development

Data tracking

Regulatory interpretation

Action planning

Quality assurance

Training guidance

Education

Bachelor's degree in human services or health care

Master's degree in human services

Job description

LSI currently seeks a full-time, Statewide Continuous Quality Improvement (CQI) Service Coordinator. This position will support work done under the Foster Care and Adoption Recruitment, Retention, Training and Support department by providing oversight to program compliance and quality assurance. The best candidate will have a strong understanding of professional documentation, outcome development and tracking, interpreting and applying rules and regulations, and action planning. This position will support services statewide; some travel required.

What You’ll Do

The Service Coordinator is responsible for supporting Continuous Quality Improvement (CQI) initiatives by reviewing program documentation, monitoring compliance with agency standards, regulatory requirements, and best practices, and identifying opportunities for improvement. This role serves as a resource to employees and leadership on quality assurance and risk management matters, provides training and guidance on service delivery standards, manages and analyzes program data, and helps ensure effective implementation of CQI, quality assurance, and risk management processes across programs.

What You’ll Need

Required: Bachelor's degree in human service or health care field with a minimum of five years related experience.

Preferred: Master's degree in human services, three years of supervisory experience; familiarity with how the state of Iowa regulates programs/services offered by LSI.

How We'll Support You

In addition to joining an outstanding team, you’ll enjoy a comprehensive benefits package that includes:

• Competitive pay
• 401(k) with employer matching contributions
• Generous paid time off accrual, paid holidays and flex holidays
• Flexible scheduling opportunities for many positions
• Mileage reimbursement
• Comprehensive insurance coverage, including health, dental, vision, and life insurance
• Professional development and career growth opportunities
• Exclusive Team LSI benefits, including complimentary Employee Assistance Program (EAP) services, Nationwide Pet Insurance, Rainy Day Pal support, partnerships with Dupaco Credit Union, DailyPay advanced pay services, and more
• As a nonprofit organization, LSI employees may also be eligible for Public Service Loan Forgiveness and other student loan repayment assistance programs

Who We Are

LSI is an equal opportunity employer. At LSI we respect diverse life experiences, cultures and heritages, and strive to provide that all voices are heard and valued. You can learn more about our commitment at https://lsiowa.org/who-we-are/

It's their life. It's your career. Make a difference in both at LSI!

This position requires a valid driver's license, auto insurance, a good driving record and the ability to pass an extensive background check including checks of the Dependent Adult and Child Abuse registries, Sex Offender registry and a criminal history check.