CQI Service Coordinator - Statewide

Lutheran Services in Iowa; Davenport (IA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer matching

Generous paid time off and holidays

Flexible scheduling opportunities

Mileage reimbursement

Comprehensive health, dental, vision,

Life insurance

Professional development

Job summary

Lutheran Services in Iowa (LSI) is seeking a full-time Statewide Continuous Quality Improvement (CQI) Service Coordinator to oversee program compliance and quality assurance. The role supports the Foster Care and Adoption Recruitment, Retention, Training and Support department and requires travel statewide.

The ideal candidate will have a Bachelor's degree in human services or health care and at least five years of related experience, with preference for a Master’s degree and supervisory

Qualifications

• Bachelor’s degree in human service or health care field with minimum five years related experience.
• Master’s degree in human services preferred; three years of supervisory experience; familiarity with Iowa regulations governing LSI programs/services.

Responsibilities

• Support CQI initiatives by reviewing program documentation and monitoring compliance with agency standards and regulatory requirements.
• Identify opportunities for improvement and provide training and guidance on service delivery standards.
• Manage and analyze program data and help ensure effective CQI, quality assurance, and risk management across programs.

Skills

Documentation

Data analysis

Regulatory knowledge

Action planning

Education

Bachelor’s degree in human services or health care

Master’s degree in human services (preferred)

Job description

LSI currently seeks a full-time, Statewide Continuous Quality Improvement (CQI) Service Coordinator. This position will support work done under the Foster Care and Adoption Recruitment, Retention, Training and Support department by providing oversight to program compliance and quality assurance. The best candidate will have a strong understanding of professional documentation, outcome development and tracking, interpreting and applying rules and regulations, and action planning. This position will support services statewide; some travel required.

What You'll Do

The Service Coordinator is responsible for supporting Continuous Quality Improvement (CQI) initiatives by reviewing program documentation, monitoring compliance with agency standards, regulatory requirements, and best practices, and identifying opportunities for improvement. This role serves as a resource to employees and leadership on quality assurance and risk management matters, provides training and guidance on service delivery standards, manages and analyzes program data, and helps ensure effective implementation of CQI, quality assurance, and risk management processes across programs.

What You'll Need

Required: Bachelor's degree in human service or health care field with a minimum of five years related experience.

Preferred: Master's degree in human services, three years of supervisory experience; familiarity with how the state of Iowa regulates programs/services offered by LSI.

How We'll Support You

In addition to joining an outstanding team, you'll enjoy a comprehensive benefits package that includes:

• Competitive pay
• 401(k) with employer matching contributions
• Generous paid time off accrual, paid holidays and flex holidays
• Flexible scheduling opportunities for many positions
• Mileage reimbursement
• Comprehensive insurance coverage, including health, dental, vision, and life insurance
• Professional development and career growth opportunities
• Exclusive Team LSI benefits, including complimentary Employee Assistance Program (EAP) services, Nationwide Pet Insurance, Rainy Day Pal support, partnerships with Dupaco Credit Union, DailyPay advanced pay services, and more
• As a nonprofit organization, LSI employees may also be eligible for Public Service Loan Forgiveness and other student loan repayment assistance programs

Who We Are

LSI is an equal opportunity employer. At LSI we respect diverse life experiences, cultures and heritages, and strive to provide that all voices are heard and valued. You can learn more about our commitment at https://lsiowa.org/who-we-are/

It's their life. It's your career.

This position requires a valid driver's license, auto insurance, a good driving record and the ability to pass an extensive background check including checks of the Dependent Adult and Child Abuse registries, Sex Offender registry and a criminal history check.