CPS Router

Beacon Mobility; Chicago (IL); On-site; USD 29,000 - 30,000; Full time

Job summary

Beacon Mobility is contracted to support Chicago Public Schools with routing and dispatch operations. The CPS Contract Router role focuses on scheduling, staffing, and route adjustments to keep daily operations smooth and on time.

You will pre-assign routes, monitor performance, and provide on-the-floor support for drivers and dispatchers while maintaining compliance with policies and producing routine reports.

Qualifications

• Requires High School Diploma or GED; Associate's degree preferred.
• 1–2 years of experience in transportation, dispatch, or routing.
• Proficiency in Microsoft Office Suite, Outlook and Teams.
• Experience with routing software ISI highly desirable.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to work independently and handle multiple priorities under pressure.
• Problem-solving skills to address scheduling conflicts or operational issues.

Responsibilities

• Communication & Scheduling: check and respond to emails and messages; adjust driver call-offs and staffing as needed.
• Routing & Optimization: make route changes in ISI; monitor efficiency and pre-assign routes for the next four business days.
• Coordination & Support: answer calls professionally and relay time adjustments via Teams or email; assist drivers and dispatchers with issues.
• Compliance & Reporting: maintain records of route assignments and changes; ensure policy compliance and prepare reports for management.

Skills

Organizational skills

Attention to detail

Verbal communication

Written communication

Problem-solving

Education

High School Diploma or GED

Associate's degree

Tools

Microsoft Office Suite

Outlook

Teams

ISI routing software

Job description

## CPS RouterApply: Chicago: Full time: Posted Yesterday: REQ-2026-4506SCR Medical Transportation LLCThe CPS Contract Router is responsible for managing and optimizing transportation routes to ensure timely and efficient service for Chicago Public Schools. This role requires strong organizational, communication, and problem-solving skills to handle daily scheduling adjustments, monitor staffing levels, and maintain operational efficiency. **Key Responsibilities:***1. Communication & Scheduling:*o Check and respond to emails and Microsoft Teams messages promptly.o Manage and adjust schedules based on morning and afternoon driver call-offs.o Determine driver staffing levels relative to pending routes and adjust resources accordingly.*2. Routing & Optimization:*o Make route changes in the ISI system based on Student Transportation Services (STS) updates.o Monitor routes for efficiency and recommend adjustments to improve performance.o Pre-assign routes for the next four business days to ensure operational readiness.*3. Coordination & Support:*o Answer and manage all incoming calls professionally and efficiently.o Communicate time adjustments to the coordinator via Teams or email in a timely manner.o Provide support to drivers and dispatchers to resolve on-the-road issues or emergencies.*4. Compliance & Reporting:*o Maintain accurate records of route assignments and schedule changes.o Ensure compliance with Chicago Public Schools transportation policies and procedures.o Prepare reports as needed for management review. **Qualifications:**· High School Diploma or GED required; Associate's degree preferred.· Minimum of 1-2 years of experience in transportation, dispatch, or routing.· Proficiency in Microsoft Office Suite, especially Outlook and Teams.· Experience with routing software, such as ISI, is highly desirable.· Strong organizational skills and attention to detail.· Excellent verbal and written communication skills.· Ability to work independently and handle multiple priorities under pressure.· Problem-solving skills to address scheduling conflicts or operational issues. **Pay:** $21-22/hr **Work Schedule:**· Full-time position, Monday through Friday. Some flexibility may be required based on operational needs. **Physical Requirements:**· Ability to sit for extended periods and use a computer.· Occasional lifting of materials up to 25 pounds.Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.