CPS Intake & Front Desk Coordinator (Trauma-Informed)

MONTECH INC.; Red Lake Falls (MN); On-site; USD 36,000 - 54,000; Full time

Job summary

MONTECH INC. Red Lake Falls, Minnesota is seeking an Administrative Support / Intake Worker to receive and document reports of suspected child abuse or neglect, support federal screening, cross-reporting, and maintain secure, complete intake records.

The role requires sound judgment, strict confidentiality, trauma-informed service, and cultural responsiveness, with on-site work at the Red Lake Agency and satellite offices; regular hours are 40 per week with a 30-minute lunch.

Qualifications

• Associate degree in social work, sociology, psychology, counseling, human services, criminal justice, or another behavioral or social science.
• At least one year in a human services program, CPS intake, crisis line, or comparable work receiving sensitive reports.
• Experience with a case-management system and confidential records is preferred.

Responsibilities

• Receives reports from multiple sources and gathers location, condition, harm, household members, and safety concerns.
• Documents intake data in FASS-CMS Cloud and cross-references referrals.
• Checks prior CPS history in FASS-CMS Cloud and flags prior reports, open cases, and prior removals.
• Presents intake for screening with a recommended decision and priority, escalating urgent information.
• Prepares written cross-reports to law enforcement within 36 hours and documents submission.
• Maintains and audits case files, ensuring six-section organization and confidentiality.
• Tracks deadlines for monthly visits, 30-day case plans, and court hearings, sending weekly alerts.
• Answers main line, greets visitors, and protects confidentiality at front desk.

Education

Associate degree in social work

Job description

MONTECH INC. Red Lake Falls, Minnesota is seeking an Administrative Support / Intake Worker to receive and document reports of suspected child abuse or neglect, support federal screening, cross-reporting, and maintain secure, complete intake records.

The role requires sound judgment, strict confidentiality, trauma-informed service, and cultural responsiveness, with on-site work at the Red Lake Agency and satellite offices; regular hours are 40 per week with a 30-minute lunch.