Intake & Admin Support - Child Welfare

Heartland Consulting; Minnesota; On-site; USD 38,000 - 52,000; Full time

Job summary

Heartland Consulting in Red Lake Nation, Minnesota, seeks an Administrative Support / Intake Worker to document reports of suspected child abuse, support screening decisions, and maintain accurate case records within required timeframes.

The role involves presenting intake recommendations, cross-report preparation, and data entry in the FASS CMS Cloud. You will handle front desk duties, greet community members, and protect confidentiality throughout daily operations.

Qualifications

• Associate degree in social work, sociology, psychology, counseling, human services, criminal justice, or related field from an accredited or pre-accredited institution; CSWE-accredited social work degree.
• CSWE-accredited social work program preferred.
• At least 1 year of human services or child welfare experience.
• Willingness to complete security training and background investigation.
• Completion of Red Lake Nation cultural orientation within 15 days.
• Valid driver’s license.

Responsibilities

• Receive and document reports of suspected child abuse or neglect; support screening decisions and cross-report within required timeframes.
• Document intakes completely in the FASS CMS Cloud system, including history checks and prior referrals.
• Present intakes with a recommended screening decision and priority level; elevate Priority 1 situations.
• Prepare and document written cross-reports to law enforcement within required timeframes.
• Recognize and elevate reports involving substance-exposed infants, missing children, and possible trafficking.
• Set up and maintain case files; audit for missing documents and notify assigned workers.
• Enter/update data, conduct data quality checks, and track deadlines for visits, case plans, reviews, and compliance items.
• Send weekly deadline alerts to Response Workers, Case Workers, and the Contracting Team Lead.
• Compile Weekly Backlog Report and Monthly Status/Performance data.
• Maintain pre-cleared emergency placement options in FASS CMS Cloud and coordinate with Foster Care Licensing.
• Secure paper records daily, log check-out/return, and protect confidentiality.
• Answer main phone line, greet visitors, and direct to staff while maintaining confidentiality at front desk.

Skills

Valid driver's license

Communication skills

Attention to confidentiality

Education

Associate degree in social work or related field

CSWE-accredited program

Job description

Heartland Consulting in Red Lake Nation, Minnesota, seeks an Administrative Support / Intake Worker to document reports of suspected child abuse, support screening decisions, and maintain accurate case records within required timeframes.

The role involves presenting intake recommendations, cross-report preparation, and data entry in the FASS CMS Cloud. You will handle front desk duties, greet community members, and protect confidentiality throughout daily operations.