CPQ & AI Sales Process Architect

Vertiv Group Corporation; Westerville (OH); On-site; USD 95,000 - 135,000; Full time

Job summary

Vertiv in Westerville, OH is seeking a Sr. Business Process Improvement Specialist to own CPQ and drive AI-backed sales process improvements across the full selling cycle.

This role will act as SME for CPQ and ensure system design aligns with key organizational initiatives. You will partner with sales, IT, and operations to design, implement, and adopt automated solutions that improve accuracy, speed, and customer satisfaction, while driving change management and measurable impact on quoting and

Qualifications

• Bachelor's degree or higher in Business, Engineering, IT or related field.
• 4+ years in Sales Operations, Project Management, Order Processing, Sales or Process Improvement.
• Experience with CRM, CPQ and related systems.
• Interest in AI and automation for sales improvements.

Responsibilities

• Design and execute sales systems and process strategy with CPQ focus.
• Evaluate AI automation to improve selling cycle efficiency and effectiveness.
• Drive user adoption and change management across stakeholders.
• Map and improve sales processes with cross-functional teams.
• Release system changes to improve CRM/CPQ user experience.

Skills

CRM knowledge

CPQ experience

Process mapping

Change management

AI in sales

Cross-functional collaboration

Communication

Education

Bachelor's degree in Business/Engineering/IT

Tools

CRM systems

CPQ software

ERP systems

Job description

Vertiv in Westerville, OH is seeking a Sr. Business Process Improvement Specialist to own CPQ and drive AI-backed sales process improvements across the full selling cycle.

This role will act as SME for CPQ and ensure system design aligns with key organizational initiatives. You will partner with sales, IT, and operations to design, implement, and adopt automated solutions that improve accuracy, speed, and customer satisfaction, while driving change management and measurable impact on quoting and