Sr. Business Process Improvement Specialist

Vertiv Group Corporation; Westerville (OH); On-site; USD 95,000 - 135,000; Full time

Job summary

Vertiv in Westerville, OH is seeking a Sr. Business Process Improvement Specialist to own CPQ and drive AI-backed sales process improvements across the full selling cycle.

This role will act as SME for CPQ and ensure system design aligns with key organizational initiatives. You will partner with sales, IT, and operations to design, implement, and adopt automated solutions that improve accuracy, speed, and customer satisfaction, while driving change management and measurable impact on quoting and

Qualifications

• Bachelor's degree or higher in Business, Engineering, IT or related field.
• 4+ years in Sales Operations, Project Management, Order Processing, Sales or Process Improvement.
• Experience with CRM, CPQ and related systems.
• Interest in AI and automation for sales improvements.

Responsibilities

• Design and execute sales systems and process strategy with CPQ focus.
• Evaluate AI automation to improve selling cycle efficiency and effectiveness.
• Drive user adoption and change management across stakeholders.
• Map and improve sales processes with cross-functional teams.
• Release system changes to improve CRM/CPQ user experience.

Skills

CRM knowledge

CPQ experience

Process mapping

Change management

AI in sales

Cross-functional collaboration

Communication

Education

Bachelor's degree in Business/Engineering/IT

Tools

CRM systems

CPQ software

ERP systems

Job description

POSITION SUMMARY

The Sr. Business Process Improvement Specialist will focus on leveraging AI and related technology innovations across the entire selling cycle for increased efficiency and effectiveness. While the role will address the entire sales process (Lead to Opportunity to Quote to Order + Commissions), this role with be the business owner and Subject Matter Expert on the CPQ (Configure Price Quote) system.

This role will ensure that the sales systems are designed and operated in alignment with key initiatives across the organization and are efficient for interaction by field sales, application engineers, order coordinators, and other internal sales operations functions.

The ideal candidate is process oriented with strong understanding of how systems should work.

RESPONSIBILITIES

Design and execute sales systems and process strategy with a focus on the Configure Price Quote (CPQ) elements for all stakeholders. Evaluate how to best implement AI and related automations to improve both effectiveness and efficiency of the selling cycle. Drive user adoption.

• Work with cross-functional teams to map and improve sales systems and process
• Work with IT teams to design and release system changes in CRM, CPQ and related systems to improve the user experience
• Leverage AI and related technologies in sales systems for automation and improve speed and quality
• Develop "standard work instructions" for each Sales Operations area
• Drive change management practices to achieve and sustain improvement benefits

QUALIFICATIONS

• Bachelor's degree in Business, Engineering, Information Technology, or related field
• A minimum of 4 years of experience in Sales Operations, Project Management, Order Processing, Sales, Process Improvement roles
• Sales system design and process curiosity (CRM, CPQ, Order Intake, Commission calculations)
• AI and system automation passion for sales improvements
• Strong written and verbal communication skills, including the ability to present to cross-functional audiences
• Customer-focused mindset — understands what drives satisfaction and prioritizes accordingly Analytical problem-solver with the ability to identify and address root causes

PREFERRED QUALIFICATIONS:

• Experience with CRM, CPQ and / or ERP systems
• MBA or Six Sigma Black Belt, or PMO certification or training

PHYSICAL & ENVIRONMENTAL DEMANDS

• No specific demands.

TIME TRAVEL REQUIRED

• 0%

OUR CORE PRINCIPLES:

Safety. Integrity.Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail].