CPG Customer Success & Growth Manager

Lumafield; Boston (MA); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Competitive cash and equity compensation

Health & wellness stipend

401k

Parental leave

Flexible PTO

Commuter benefits

Company wide events

Job summary

A cutting-edge technology company in Boston is seeking a Customer Program Manager to enhance customer outcomes and drive revenue growth. This role involves managing the customer lifecycle and collaborating with engineering teams. The ideal candidate has an engineering degree, 8+ years of experience in technical roles, and excels in communication. The position offers competitive pay and benefits, fostering an inclusive work environment.

Qualifications

• 8+ years of experience in engineering, manufacturing, account management, or consulting.
• Expertise in packaging development, primarily for the CPG industry.
• Excellent organizational skills, ready for a rapidly scaling startup environment.

Responsibilities

• Own the customer lifecycle from onboarding through renewals and expansion.
• Partner with engineering and operations teams to improve product quality.
• Proactively manage renewal processes and mitigate churn risk.

Skills

Project management

Verbal communication

Written communication

Technical analysis

Education

Engineering B.S. degree or equivalent technical experience

Job description

A cutting-edge technology company in Boston is seeking a Customer Program Manager to enhance customer outcomes and drive revenue growth. This role involves managing the customer lifecycle and collaborating with engineering teams. The ideal candidate has an engineering degree, 8+ years of experience in technical roles, and excels in communication. The position offers competitive pay and benefits, fostering an inclusive work environment.