CPAP Support Agent

Lincare; Clearwater (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

Lincare in Florida is seeking a customer-focused representative to engage patients, initiate outbound calls, and support sleep therapy compliance using PAP devices. You will work to improve outcomes by guiding customers through device usage and explaining benefits.

Responsibilities include coaching customers, recording data accurately, and ensuring adherence to company policies while collaborating with clinical staff to resolve issues and drive compliance results.

Qualifications

• Experience in customer service or call center environments.
• Ability to enter and verify data accurately.
• Experience with outbound calling and patient communication.

Responsibilities

• Establishes customer contact by initiating outbound calls via dialer and receiving inbound return calls to facilitate compliance usage of PAP device
• Assists customer through coaching of company's products by adequately assessing customer compliance, thoroughly explaining product benefits, and assisting with escalating communication to clinical staff as necessary
• Resolves customer concerns by providing appropriate information regarding products and services
• Records customer information and maintains database by obtaining, entering, and verifying required data
• Ensures quality service by following and adhering to departmental and company policies, procedures, and standards
• Provides customer follow up as required
• Contributes to departmental objectives by accomplishing required contact and compliance results

Skills

Customer service

Data entry

Outbound calls

Tools

Dialer software

Job description

This employee works directly with customers to improve sleep therapy compliance and improve outcomes.

• Uses company resources, policies, and procedures to provide complete and accurate data


• Uses appropriate technologies and follows processes in accordance with company standards to ensure patient, location, and physician contact is handled with accuracy and operational effectiveness

Job Functions

• Establishes customer contact by initiating outbound calls via dialer and receiving inbound return calls to facilitate compliance usage of PAP device


• Assists customer through coaching of company's products by adequately assessing customer compliance, thoroughly explaining product benefits, and assisting with escalating communication to clinical staff as necessary


• Resolves customer concerns by providing appropriate information regarding products and services


• Records customer information and maintains database by obtaining, entering, and verifying required data


• Ensures quality service by following and adhering to departmental and company policies, procedures, and standards


• Provides customer follow up as required


• Contributes to departmental objectives by accomplishing required contact and compliance results