CPAP Support Agent

Lincare Holdings; Clearwater (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Lincare Holdings is seeking a customer service representative in Clearwater, Florida. This role involves initiating outbound calls, coaching customers on product usage, and ensuring data accuracy in customer records.

The ideal candidate will have at least one year of experience in an office setting and possess excellent telephone customer service skills. A high school diploma or GED is required, along with the ability to operate in a fast-paced environment.

Qualifications

• At least 1 year of experience in an office setting is required.
• Prior work experience on a computer is required.
• Medical industry background is beneficial.

Responsibilities

• Establish customer contact through outbound calls and receive inbound return calls.
• Coaches customers on compliance with company's products.
• Records and maintains customer information in the database.
• Ensures quality service by adhering to company policies.

Skills

Excellent telephone customer service

Typing speed of 25-30 words per minute

Ability to function in a fast-paced environment

Education

High School Diploma or GED

Job description

This employee works directly with customers to improve sleep therapy compliance and improve outcomes.

• Uses companyresources, policies, and procedures to provide complete and accurate data
  • uses appropriate technologies andfollows processes in accordance with company standards to ensure patient, location, and physician contact ishandled with accuracy and operational effectiveness

JOB FUNCTIONS

• Establishes customer contact by initiating outbound calls via dialer and receiving inbound return calls tofacilitate compliance usage of PAP device
• Assists customer through coaching of company's products by adequately assessing customer compliance,thoroughly explaining product benefits, and assisting with escalating communication to clinical staff asnecessary
• Resolves customer concerns by providing appropriate information regarding products and services
• Records customer information and maintains database by obtaining, entering, and verifying required data
• Ensures quality service by following and adhering to departmental and company policies, procedures, and standards
• Provides customer follow up as required
• Contributes to departmental objectives by accomplishing required contact and compliance results

Education

• High SchoolDiplomaor General Education Degree (GED), required

Work Experience

• At least 1 year of experience in office setting, required
• Prior work experience on a computer, required

Knowledge, Skills, and Abilities

• Must have excellent telephone customer service
• Must be at least 18 years of age
• Medical industry background beneficial
• Must type at least 25-30 words per minute
• Must function in fast-paced environment