Sleep Coach

Apria Healthcare LLC; California (MO); Hybrid; USD 26,174 - 34,440; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) plan

Flexible Spending Accounts

Basic life insurance

Short‑ and long‑term disability coverage

Accident insurance

Teammate Assistance Program

Paid parental leave

Domestic partner benefits

Mental, physical, and financial well‑being programs

Job summary

Apria Healthcare LLC is seeking a Sleep Coach to provide exceptional customer service to CPAP patients. This role requires proactive outreach for therapy education and troubleshooting support. The ideal candidate will help improve patient adherence through effective communication and guidance.

Successful applicants should possess a high school diploma, and knowledge in working with OSA patients is preferred. The job offers benefits like health coverage and paid time off.

Qualifications

• Experience with various insurance plans (HMO, PPO, Medicare).
• Knowledge and experience working with patients diagnosed with OSA (preferred).

Responsibilities

• Provide customer service and product information to CPAP patients.
• Conduct proactive and reactive patient outreach.
• Place and receive calls for new CPAP sleep patients.
• Troubleshoot equipment issues and guide therapy conversations.
• Document patient accounts and suggestions.

Skills

Patient‑Focused

Action‑Oriented

Collaborative

Effective Communicator

Energetic & Passionate

Relationship Builder

Computer Skills

Language Skills

Mathematical Skills

Education

High school diploma or equivalent

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

About the Company

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long‑term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

Hourly rate: $19.00 – $25.00 (actual compensation varies by experience, skills, education, and location).

Job Summary

The Sleep Coach will provide excellent customer service and product information, solutions, and relevant details to CPAP patients about their therapy usage. This position provides above‑and‑beyond communication with our patients and uses behavior‑modification techniques such as determining patient adherence barriers while providing tools and steps to overcome them, ultimately improving overall adherence outcomes. The Sleep Coach also supports patients in understanding the importance of sleep therapy, their insurance usage requirements, and how to clean and resupply equipment in the future.

Essential Duties and Responsibilities

• Conduct proactive and reactive patient outreach for the first full year of CPAP therapy.
• Place and receive inbound/outbound calls for new CPAP sleep patients to coach, educate, and encourage them with their therapy; troubleshoot equipment issues.
• Use manufacturer software to review patient usage information and ensure data‑driven calls.
• Apply knowledge of OSA to guide coaching conversations and ensure patients understand therapy effectiveness.
• Maintain a basic understanding of all manufacturer PAP and mask equipment to address typical troubleshooting questions.
• Encourage patients to use manufacturer mobile app solutions to take an active role in therapy.
• Verify patient demographics, physician, and notification preferences and document each contact.
• Accurately document patient accounts to capture comments, discussions, and concerns.
• Offer ideas, suggest changes, and identify opportunities that enhance business growth positively and constructively.
• Adhere to HIPAA guidelines.
• Perform other duties as required.

Supervisory Responsibilities

None.

Minimum Required Qualifications

• High school diploma or equivalent.
• Knowledge and experience working with patients diagnosed with OSA (preferred).
• Experience with various insurance plans (HMO, PPO, Medicare).

Skills, Knowledge, and Abilities

• Patient‑Focused: Understand patient objectives and tie activities to their achievement.
• Action‑Oriented: Proactively sense and respond to problems and opportunities with minimal supervision.
• Collaborative: Work well in teams and across functions.
• Effective Communicator: Write and speak clearly, concisely, and partnership‑oriented.
• Energetic & Passionate: Demonstrate passion for health and well‑being.
• Relationship Builder: Build networks to multiply organizational influence.
• Computer Skills: Moderate skills in Access, Excel, PowerPoint, MS Project, Visio, Word.
• Language Skills: English (reading, writing, verbal).
• Mathematical Skills: Moderate proficiency in spreadsheet data analysis.

Physical Demands

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, and occasional lifting of up to 50lbs. Additional tasks include speaking, listening, close vision, and the ability to adjust focus.

Teammate Benefits

• Medical, dental, and vision coverage
• Paid time off
• 401(k) plan
• Flexible Spending Accounts
• Basic life insurance
• Short‑ and long‑term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well‑being programs

Equal Opportunity Employer

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, veteran status, or any other status prohibited by applicable law.

Additional Information

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions.